Udebhulu Abiodun

Experience

• 

  CARS45

  May 2019 - Feb 2020

  Center operation officer ( customer service and sales )

  Managed customer’s expectation and grew profitable relationship Achieved over 80% NPS customer satisfaction rate monthlyOversee all major activities of the centerNegotiate and closed transactions with a conversion rate of 50% aboveLed a team of 4 center staffs to achieve growth, target sales and stability Achieved over 60% monthly sales target and 100% consecutively for 3 monthsImplemented the use of social media to generate sales leads for the centerResponsible for presenting slides and creating plans to management staffs in charge of responding to customer’s requests, complaints and emailsReceiving of inbound calls and telesales marketingUsing of activations to convert prospective customers to paid customers Show less

• 

  GO54 (formerly Whogohost)

  Sept 2020 - Feb 2025

  JOB DESCRIPTIONManaged server setups and configurations using cPanel and WHM to ensure optimal performance and security. Configured and monitored systems using Zabbix, reducing downtime by 30% through proactive alerts and issue resolution Secured server environments by implementing and managing CSF, BitNinja, and Immunity firewalls Automated repetitive server management tasks with Bash scripts, saving hours of manual work weekly Deployed and maintained Node.js, React, Laravel, Python, and PHP applications across production and staging environments. Resolved complex WordPress issues, including plugin conflicts, performance bottlenecks, and database errors Implemented mail queue management solutions using MailChannels and spam detection scripts to improve email deliverability. Stayed abreast of the latest DevOps and SRE technologies and tools to remain updated and enhance skills Created comprehensive technical documentation for SRE practices and procedures based on incident reports and postmortems Provided tailored server specification recommendations for clients, ensuring cost-effective and high-performance setups Recommended improvements in products, services, or technical procedures to the team lead Show less JOB DESCRIPTION● Provided technical guidance across all teams to resolve cases related to the department● Responsible for progress and on-hold issues and ensuring cases are properly resolved● Managed a team of 6 junior team members across different media channels to resolve technical and non-technical requests daily● Monitored and responded to social media escalations and Abuse-related issues● Mentoring and training of junior team members to improve product knowledge ● Followed up with the domain registry and other providers to get issues resolved.● Handled the troubleshooting of basic technical and non-technical issues customers are having with their web hosting plans and services● Be responsible for failed orders and setups when received in the Alert room.● Applied technical knowledge to resolve escalated issues by team members, identified and proffered a lasting solution to resolve issues● Handled technical issues that require urgency by the management and premium clients Show less 1) Receiving of inbound and outbound calls2) Resolved client issues, via media channels such as Facebook,Instagram, calls and live chat 3) worked on installations such code guard, site lock, ssl certificate installation, market goo tools, email hosting service and migration 4)Resolved technical issues with websites built with Wordpress, php and different frame work.5) provided technical support and advice to clients for better optimization of websites 6) Worked as the subunit lead partner/assistant during work shift to assign tasks, reduce workload and improve staff efficiency 7) Managed Domain DNS, Cloudflare setup, and connected domains to blogger, Wix and Heroku8) Handled email issues on outlook, Gmail, Cpanel webmail, email hosting and Google workspace migration Show less • Connected with customers via phone, email and chat to provide a personalized help desk experience without scripts• Handled the troubleshooting of basic technical and non technical issues customers are having with their web hosting plans and services• Resolved products or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure solution• Met performance standards set by the department• Worked with customers to described products and services, in order to persuade potential and current customers to renew or purchase products and services• Provided front line support for level one escalation via telephone, email support to customers for their customers. Show less

  • Technical Support Officer / Infrastructure Engineer

    Jan 2023 - Feb 2025

  • Customer Support Executive (sub-unit lead)

    Aug 2022 - Jan 2023

  • Customer Support partner (customer relations)

    Jan 2022 - Aug 2022

  • Customer Support Partner

    Aug 2021 - Mar 2022

  • Customer Support

    Sept 2020 - Aug 2021
• 

  HOSTAFRICA

  Feb 2025 - now

  System Administrator

  1. Managing and maintaining virtualization platforms, including Proxmox and Virtuozzo. 2. Overseeing bare metal servers, ensuring optimal performance and uptime. 3. Handling Level 3 escalations, troubleshooting complex system and network issues. 4. Performing VM migrations, backups, and restorations across multiple environments. 5. Diagnosing and resolving networking issues on virtual machines, including VLAN configurations. 6. Implementing and optimizing firewall rules, security policies, and server hardening practices 7. Ensuring high availability, load balancing, and failover strategies for critical services. 8. Executing and deploying projects using YAML, Bash, and containerization technologies. 9. Monitoring system health and performance, using tools like Zabbix and ELK to detect and resolve issues proactively. 10. Managing storage solutions including NFS and Proxmox Backup Server (PBS) for efficient data management and backups. 11. Automating system administration tasks using Ansible and custom Bash scripts. 12. Deploying and maintaining containerized environments**, using Docker and virtuozzo.13. Ensuring data integrity and disaster recovery, setting up backup strategies using Proxmox Backup Server (PBS) 14. Setting up logging and alerting systems to detect system failures, security breaches, or resource overuse. 15. managing Dell iDRAC for remote server administration, monitoring, and troubleshooting hardware failures. 16. Configuring, maintaining, and optimizing servers using Proxmox Virtual Environment (PVE), including clustering, networking, and performance tuning. Show less