S.Sathish Kumar

Experience

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  GMMCO Ltd

  May 2007 - Jul 2011

  Customer Support Engineer

  Customer Support Engineer. Provided training to customer service person on Product Operation & Maintenance at different customer sites. Erected & Commissioned Caterpillar machines and technically supported customer for warranty & non warranty failures. Interact with customers for solving their technical problems, educate & train them for general operations, safety and preventive maintenance. Responsible for spare parts price negation, order generation till payment and commercial form collection. Ensured increase in service & Parts revenue & timely collection of Payment. Responsible for onsite repair & maintenance of machineries and business generation also responsible for planning & ensuring timely availability of spare parts at customer site. Gathered market intelligence in order to help Organization to achieve designated targets. Satisfaction and retention of customers through effective management of technical support and quality of service.Select Accomplishments: Successfully Erected & Commissioned following Caterpillar Equipment’s.Large & Medium Wheel Loader (980H, 950 H), Motor Grader (140H, 120H, 120K), Track type tractor ( D8R), Loader (424D), Excavator (330DL, 320D) ,Vibratory Compactor (CS533E, CB22). Achieved business targets related to spares and annual maintenance contract. Conducted root cause analysis of failures and devise prompt breakdown solutions with minimum turnaround time.Major Customer Handled: Soma construction, Dilip Bildcon ltd, Oriental infra ltd, Punjloyed ltd. Show less

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  Zahid Tractor

  Aug 2011 - Oct 2017

  Senior Service Advisor

    Train and guide the service technicians for major repairs. Ensured a timely and accurate Claim analysis to identify trends of repetitive failures .Provides continuous feedback to manufacturer regarding quality. Provided training to customer personnel on Operation & Maintenance at different customer sites. Responsible for troubleshoot and repair failures in the safest, quickest possible manner. Travels to customers’ worksites to resolve any outstanding technical issues and gather feedback on the machine performance. Tested all type of Caterpillar Machine Transmission by using Taylor Transmission Bench test machine.  Rebuild complete machine by using service information System. Erected & Commissioned Caterpillar machines and technically supported customer for warranty & non warranty failures. Interact with customers for solving their technical problems, educate & train them for general operations, safety, Product functions, Applications and preventive maintenance. Evaluated parts for re-usability and ordered parts using correct procedure. Observed Company and safety rules at all times. Select Accomplishments: Successfully Erected & Commissioned following Caterpillar Equipment’s.Off-highway truck (777G, 775F), Large & Medium Wheel Loader (992H, 990H, 980H, 966H, 950H,938H,928H), Excavator (330DL, 320D) ,Track type tractor (D10T ,D9R,D8R),Motor Grader (14M,160M,160H,140H,120H,120K), Backhoe Loader (428F,422F)Skid Steer Loader (246C, 246D, 226B), Vibratory Compactor (CS533E, CB22). Successfully Tested caterpillar transmission (Off-highway truck, Large & Medium Wheel Loader, Track type tractor, Motor Grader)Major Customer Handled: Saudi government customers, Riyadh cement, City cement, Yammama cement, Almarai. Show less

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  GMMCO Ltd

  Dec 2017 - Apr 2021

  Service Manager

  Aurangabad Region- Service and Parts support for caterpillar Machines.Leadership Responsibility-1.Highly skilled and results-oriented Service Manager with a proven track record of delivering exceptional customer service and leading successful service teams. 2.Possessing extensive experience in managing service operations, developing service strategies, and driving customer satisfaction. Adept at analyzing service performance metrics, identifying areas for improvement, and implementing effective solutions. 3.Strong leadership abilities, able to motivate and inspire teams to achieve service excellence and exceed performance targets. 4.Excellent communication and interpersonal skills, with a demonstrated ability to build and maintain strong relationships with customers, stakeholders, and cross-functional teams. 5.Committed to delivering quality service, optimizing processes, and driving continuous improvement. Show less

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  Sany Heavy Industry India Pvt Ltd

  Apr 2021 - Aug 2024

  Manager-Product Management

  1.Collaborated closely with Sales and Service teams to gather market requirements and translate them into product specifications, resulting in updates to existing products and successful development of new products.2.Led the planning and execution of product deliverables throughout the product lifecycle, including defining target costs, prices, and volumes, while ensuring alignment with company objectives.3.Monitored and tracked field reliability issues and other factors impacting sales, promptly identifying areas for product improvement and implementing necessary solutions.4.Conducted competitor benchmarking and spearheaded successful product launches, driving continuous product enhancements as part of New Product Introduction Plans (NPIP) and New Product Development Projects (NPDP).5.Partnered with Sales, Service, and Dealer teams to create compelling customer feedback testimonials and product videos, effectively showcasing product features and benefits.6.Developed sales collateral and promotional materials, collaborating with R&D, Branding, Content Marketing, and Communication departments to increase product awareness and educate internal and external stakeholders.7.Collected, analyzed, and responded to user feedback, leveraging insights to refine product offerings and enhance customer satisfaction. Conducted price positioning and competitive analyses to define key differentiators and value propositions.8.Created comprehensive training manuals with the support of the technical team and facilitated training sessions for the Field Team, ensuring smooth new product introductions and promoting awareness of existing product improvements.9.Developed strategic product positioning plans, conducted thorough market research, and identified opportunities to reach new market segments, resulting in expanded market share and increased sales.10.Dedicated professional with a strong aptitude for machine demo activity handling . Show less

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  Caterpillar Inc.

  Aug 2024 - now

  Team Lead - CMA