Heidi Steigerwald

Experience

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  Clean Harbors

  Nov 1996 - Oct 2005

  Customer Service Manager/Project Manager

  * Provided on-going customer support and service to over 100 clients* Proactively developed relationships with clients, anticipated and responded to needs, and fostered a positive working relationship between clients and service staff* Improved customer service scorecard by 40% within the first month* Advanced regional standing from 15th to 4th out of 17 regions nationwide* Supervised 3 full-time employees and a $12 million annual budget* Managed and maintained an environmental remediation project for Citgo* Created, coordinated, and managed multiple waste disposal projects * Project Manager for Sears Roebuck & Company, a $3 million annual customer* Provide customer service and technical support to multiple customers ensuring regulatory DOT and EPA compliance and appropriate chemical management procedures* Created, coordinated, and managed waste disposal projects and database tracking* Managed environmental remediation projects throughout the Midwest Show less

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  Community Consolidated School District 62 - ELC- Forest School

  Aug 2007 - Jun 2013

  Library Media Specialist

  * Supported faculty and staff with technology needs and provided educational training for educators through workshops and demonstrations*Participated in the District 62 Technology and Renovation Committee to plan and implement district wide technology innovations to foster future ready learning and accessibility to 21st century skills* Designed, implemented, and administered technology integrated curriculum across grade levels*Transformed library relationship with staff, students, and community through a flexible schedule to accommodate more time and resources for technology integration* Provided troubleshooting, repaired, and maintained 200 Apple computers and 100 ipads and Android tablet devices * Maintained, purchased, and managed collection development throughout the Library Media Center utilizing Follett Destiny Quest collection management software Show less

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  Kaukuana Area School District

  Aug 2017 - Oct 2022

  Library Media Specialist and Technology Coach

  * Organize, create, and implement technology professional development programs monthly for faculty and staff throughout the district* Plan a district-wide annual technology summit for 400 staff members * Serve on the district Technology Committee which plans future technology integration and implementation for the school district* Create and implement professional development for faculty to initiate the online transition during the Covid-19 pandemic*Design and administer technology integrated curriculum across grade levels* Instruct research, digital literacy, library, digital citizenship, and information technology curriculum across grade levels* Maintain, purchase, and manage collection development including books, databases, software, maker space materials, and technology equipment throughout the Library Media Center utilizing Follett Destiny collection management software* Manage and maintain over 300 Chromebooks, 50 iPads, and various technology equipment Show less

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  Follett Learning

  Oct 2022 - now

  Customer Success Specialist