Valerie C.

Experience

• 

  Randstad USA

  Sept 1998 - Sept 2004

  I supported Regional Director in day-to-day business including responding to RFPs, tracking weekly sales activity, and reviewing financial data for 4 District Managers in 30 locations across NC, SC, VA, GA. I effectively recruited, interviewed, and retained talent, understanding their needs and helped them meet their professional goals with ensuring top service for all aspects of the client relationship.

  • Regional Coordinator

    Jun 2002 - Sept 2004

  • Agent

    Sept 1998 - May 2002
• 

  BB&T

  Oct 2004 - Dec 2019

  Administrative Program Manager /Services Coordinator

  I oversaw annual $25 million administrative budget by monitoring expenditures, ensuring salary/headcount accuracy, researching unusual entries, and successfully meeting forecast/profit plan deadlines. I developed a SharePoint list/document library to efficiently collect approximately $800k weekly funding requests with automated workflows for decision notifications saving time for employees and providing a central reference location. I formalized and facilitated requests and approvals for all division vendors (over 400 individuals) requiring access to bank systems through automated form, created detailed access setup procedure in concert with system resources, and audited list to ensure only authorized vendors maintain access.I managed a division administrative assistant team by determining workloads, ensuring proper training, and evaluating employee performance. Show less

• 

  CBRE

  Dec 2019 - now

  Drive process excellence by leading initiatives to enhance on-account processes, ensuring efficiency and effectiveness. Manage governance protocols and deliver comprehensive account reporting. Ensure compliance with cost-saving goals and provide performance reporting to senior leadership and clients. Oversee the timely delivery of solutions, manage technical standards, and coordinate with leadership to integrate technical services across the account. Interact with senior leadership to understand business needs, troubleshoot conflicts, and implement strategic operational plans. Show less

  • Center of Excellence Director

    Aug 2024 - now

  • Program Manager - Governance & Compliance

    Oct 2022 - Jul 2024

  • Business Services Manager

    Apr 2021 - Oct 2022

  • Sr. Business Analyst

    Dec 2019 - Apr 2021