Liam Wylie

Experience

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  AA Insurance NZ

  Jan 2009 - Jan 2015

  Management of a portfolio with over 100+ operational claims with experience within building and contents claims as well as catastrophe events. Summary of Accountabilities:- Communicate with all key stakeholders, providing accurate and detailed information throughout the life cycle of the claim, ensuring a seamless customer experience.- Manage and review all risks if coverage applies to claims and taking client disputes / escalating when required.- Authorising payments within scope of authority.- Delegate of administration tasks to Claims Assistants and Procurement Representatives.- Manage Technical claims, appoint Loss Adjusters and Investigators when necessary.- Negotiate costs with customers, ensuring costs are well managed and reserves are accurate at each step of the claim.- Manage additional claim costs, such as storage, loss of rent, accommodation.-Referral point for other staff members Voir moins Responsible for actively participating and contributing to a team focused on delivering a high quality, low cost outcome that eliminates stress and provides certainty to customers.Summary of Accountabilities: - Lodgement for motor, home and contents claims by obtaining time of loss, event description, claim validity and liability.- Liaising with other areas of the business to manage and organise the process of a claim – Customer Manager/Repairers/Towing & Storage companies/ Claims Team Leaders & Managers/ Underwriters/ Motor Technical Specialist / Recoveries and Settlement.- Underwrite policies that come through to claims - by validating claims that would fit the underwriting guidelines of AA Insurance.- Follow up incomplete claims with clients and finalising claims within the set delegation levels.- Pro-actively explore opportunities to maximise the strategy by converting customers to preferred suppliers. This is to ensure that the overall claims costs are kept at a minimal.- Provide customers with accurate and appropriate information, as necessary, to ensure they are aware of development and in a position to make an informed decision.- Ensure data gathered during all interactions is complete and accurate. Voir moins Summary of Accountabilities: - Ensure all contacts and interactions are handled in a timely manner and are of the highest standard to create and maintain high professional standards that reflect the company's values.- Ensure a level of service that exceeds customer expectations and reinforces the company's commitment to service excellence in line with timeliness and quality.- Achieve agreed targets in line with the company's expectation of operational excellence.- Comply with all company processes and procedures, together with relevant legislation and guidelines of regulatory bodies.- Ensure data gathered during all interactions is complete and accurate.- Problem solving solutions regarding premiums or customers general enquires. - Reinstating expired/lapsed policies. Voir moins

  • Home Claims Customer Manager

    Sept 2011 - Jan 2015

  • Claims Assist Consultant

    Nov 2009 - Sept 2011

  • Sales Service Consultant

    Jan 2009 - Nov 2009
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  Discovery Communications

  Jan 2015 - Jan 2017

  Content Operations Co-ordinator

  Responsible for overseeing all language translation assets for six regional channel feeds in eastern and central Europe encompassing over a dozen different languages.Summary of Accountabilities:- Analyse upcoming monthly schedules to identify existing and outstanding language assets across all regions .- Liaise with over a dozen vendors across Europe to order necessary audio or text translations.- Facilitate delivery of necessary materials to vendors to complete work.- Co-ordinate ongoing delivery of assets and ensuring they pass internal quality tests for transmission approval.- Ensure delivery of assets for transmission dates in exceptional circumstances due to short turnarounds, material delivery issues, vendor workload concerns, high priority programming and intra-departmental cover.- Developing and maintaining clear and effective communication with vendors to ensure when issues arise they can be efficiently dealt with in spite of language barriers.- Maintaining cost standards across business as usual and exceptional projects. Voir moins

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  Pacific International Translations NZ Ltd

  Mar 2018 - now

  Project Manager

  Managing a portfolio of personal, marketing, technical, education, legal and regulatory translation projects in New Zealand and Australia and co-ordinating interpreters for New Zealand based legal and health requirements.