Michael (Mick) Fry

Experience

• 

  ALH Group

  Apr 2010 - Apr 2012

  Hotel - Assistant Manager

  Responsibilities:• Management of day to day operations of the hotel.• Supervision and direction of all rostered staff.• Analysing reports and determining necessary action that may be required.• Customer complaints officer.• Responsible for daily cash management.• Stock control and stock ordering.• Event coordination.Accomplishments: • Successfully recruited, trained and supervised a high performing team of diversified staff who consistently exceeded expectations around customer service, sales and safety. • Constantly developed and maintained relations with clients and the wider community, to promote the business, resulting in an increase in clientele and turn over. • Successfully managed the operation’s logistics and monitored potential WH&S issues to allow for early intervention, resulting in 50 % reduction in reportable incidents. • Responsible for event coordination which involved accurate sourcing, planning, implementation and evaluation to identify future improvements. This lead to a constant increase and greater retention of clientele • Responsible for compliance with all industry regulations. This resulted in 100% compliance of internal and external audits. • Ongoing resolution of complaints in a timely manner to produce mutual satisfaction to retain and increase clientele. • Responsible of cash management of two bars, restaurant, gaming room and five detached outlet. This allowed constant low variance percentages to be maintained. Show less

• 

  QGC - A BG Group Business

  Jan 2012 - Apr 2014

  Responsibilities:• Negotiate appropriate access to land to enable QGC to conduct its activities.• Establish and maintain long-term relationships with landholders and community members.• Resolution of landholder and community grievance in a timely manner.• Liaise with various operations and projects teams to identify impacts and risks requiring public communication / monitoring and coordinate community impacts.• Negotiate formal land access agreements including voluntary Conduct and Compensation agreements and Consent to Entry Agreements.Accomplishments:• Successful in maintaining constant access to land in 62 tenements in an area covering 4500km2 over a 2 year period of project construction.• Fostered and maintained long term relationships with 350 directly and indirectly affected stakeholders, ensuring enhancement of company and personal reputation.• Negotiated and executed landholder compensation agreements (including Consent to Entry, Voluntary Conduct and Compensation Agreements, Unregistered Leases, Seismic, Plug and Abandoned, Water and Gravel). This allowed the company to progress to Block Development and Exploration and Appraisal without time and financial delays.• Maintained target of resolving grievances within an average of 48hrs with a mutual satisfaction close out rate of 92%.• In the role of Health, Safety, Security and Environment representative for the Community Land and Environment team in the Surat Basin, implemented a Safety Culture program which achieved an 85% improvement of IVMS driving breaches.• Adapted and implemented the SEC safety initiative for Project field staff, resulting in a decrease in safety incidents and greater productivity in safe environments.• Successfully became established and acted as the main point of contact for stakeholders, proactively identifying and working to resolve issues before they arose. This provided stronger relationships with stakeholders and an increase in business productivity. Show less

  • Landholder and Community Liasion Officier

    Apr 2012 - Apr 2014

  • Land and Community Liason Officier

    Jan 2012 - Jan 2014
• 

  ALH Group

  May 2014 - Jul 2018

  • Venue Manager

    Sept 2016 - Jul 2018

  • Venue Manager

    May 2014 - Sept 2016
• 

  Shell

  Jul 2018 - now

  Land Access Advisor