Nathan Downie

Nathan Downie

Head Chef

Followers of Nathan Downie94 followers
location of Nathan DownieUnited Kingdom

Connect with Nathan Downie to Send Message

Connect

Connect with Nathan Downie to Send Message

Connect
  • Timeline

  • About me

    1st Line Support Engineer at Ask4 Ltd

  • Education

    • Horndean Technology College

      1992 - 1996
    • Highbury College

      1996 - 1998
      Higher National Diploma Electrical and Electronics Engineering
  • Experience

    • The Green Posts

      Mar 2004 - Aug 2006
      Head Chef
    • The Royal Beach Hotel

      Aug 2006 - Feb 2008
      Chef De Partie
    • The Athenaeum

      Feb 2008 - Aug 2013
      Head Chef
    • The George and Dragon

      Sept 2013 - Jun 2014
      Sous Chef
    • Sky

      Jun 2014 - Oct 2024
      Customer Service Advisor

      ⦁Spearheaded expert technical support for Sky Q equipment, Wi-Fi, and broadband services, achieving a 6% improvement in First Time Resolution.⦁Contributed proactively to an Agile team, analysing KPIs and resolving gaps in technical knowledge.⦁Established an efficient organizational system using Microsoft OneNote and OneDrive for tracking KPIs and enhancing team performance.⦁Conducted impactful feedback sessions, resulting in improved technical proficiency across the team.⦁Analysed call and data trends within a tier 3 troubleshooting team, fuelling continuous improvement initiatives.⦁Developed and tested technical troubleshooting steps for company-wide implementation.⦁Played a key role in mentoring and training new agents, contributing to their professional development. Show less

    • ASK4 Ltd

      Jul 2024 - now
      1st Line Support Engineer
  • Licenses & Certifications

    • NVQ Level 2 Food Preparation and Cooking

      Blackpool and The Fylde College
    • NVQ Level 3 Food Preparation and Cooking

      Blackpool and The Fylde College
    • CompTIA A+

      CompTIA
    • National Diploma Electrical and Electronic Engineering

      BTEC