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Nathan Downie

Head Chef

94 followers

United Kingdom

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Timeline
About me
1st Line Support Engineer at Ask4 Ltd
Education
- Horndean Technology College
  1992 - 1996
- Highbury College
  1996 - 1998
  Higher National Diploma Electrical and Electronics Engineering
Experience
- The Green Posts
  Mar 2004 - Aug 2006
  Head Chef
- The Royal Beach Hotel
  Aug 2006 - Feb 2008
  Chef De Partie
- The Athenaeum
  Feb 2008 - Aug 2013
  Head Chef
- The George and Dragon
  Sept 2013 - Jun 2014
  Sous Chef
- Sky
  Jun 2014 - Oct 2024
  Customer Service Advisor
  ⦁Spearheaded expert technical support for Sky Q equipment, Wi-Fi, and broadband services, achieving a 6% improvement in First Time Resolution.⦁Contributed proactively to an Agile team, analysing KPIs and resolving gaps in technical knowledge.⦁Established an efficient organizational system using Microsoft OneNote and OneDrive for tracking KPIs and enhancing team performance.⦁Conducted impactful feedback sessions, resulting in improved technical proficiency across the team.⦁Analysed call and data trends within a tier 3 troubleshooting team, fuelling continuous improvement initiatives.⦁Developed and tested technical troubleshooting steps for company-wide implementation.⦁Played a key role in mentoring and training new agents, contributing to their professional development. Show less
- ASK4 Ltd
  Jul 2024 - now
  1st Line Support Engineer
Licenses & Certifications
- NVQ Level 2 Food Preparation and Cooking
  Blackpool and The Fylde College
- NVQ Level 3 Food Preparation and Cooking
  Blackpool and The Fylde College
- CompTIA A+
  CompTIA
- National Diploma Electrical and Electronic Engineering
  BTEC

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