Emily Wade

Experience

• 

  Jose Pepper's Restaurants

  Jan 2012 - Jul 2012

  Coordinator

  In this position I was the lead hostess, I was in charge of wait times, parties, making sure the waiting customers were seated in the correct order, and over saw the other hostesses. I started as a seater, and in less than 3 months became the head hostess.

• 

  Fritzs Frozen Custard Inc

  Feb 2013 - Jul 2015

  Shift Lead

  Following two successful seasons as a salesperson and trainer, my general manager promoted me to shift lead. In this position I was responsible for training more than 20 employees, managing schedules, resolving customer conflicts, handling cash, and orienting new employees. I oversaw anywhere for 2-9 employees during a given shift, and was responsible for ensuring all tasks were done properly.

• 

  Victoria's Secret

  Sept 2013 - Mar 2015

  Sales Specialist

  As a sales specialist for Victoria's Secret, I was responsible for ensuring the store inventory was in order, greeting and assisting customers, managing money, and product sales. I was awarded Angle of the Month for making the highest sales with the greatest number of positive customer reviews.

• 

  Best Buy

  Jul 2015 - Jul 2016

  Customer Service Specialist

  As one of the customer service representatives for Best Buy, my responsibility was to ensure customers have the best experience possible when visiting our store. Some of my duties included facilitating returns, managing online order pick-up, handling cash, and maintaining a positive environment for store visitors. I was awarded Employee of the Quarter for two straight quarters, receiving praise from my supervisors.

• 

  Gap Inc./ Gap

  Jun 2016 - Feb 2017

  Sales

  I was responsible for sales, helping customers find the things they need, and if it is not available ordering the products they need. I also rang customers out, and kept the store clean and easy to shop. I helped with merchandising, I moved and set product, and would sensor products when they arrive in store, before they are placed on the floor.

• 

  Commerce Bank

  Nov 2016 - Sept 2018

  As a personal banker, I was responsible for opening accounts, loans, credit cards, and processing transactions. Helping customers ensure they are getting all the financial assistance they need. I was responsible for handling large amounts of cash and balancing my drawer each day. I also maintained product knowledge to ensure, excellent customer service. While in this position I also became a member of R.I.S.E our women’s organization, EMERGE our millennial's in the work place origination, and I am our community service outreach member. Show less

  • Personal Banker 1

    Dec 2017 - Sept 2018

  • Personal Banker Associate

    Nov 2016 - Dec 2017
• 

  University of Missouri-Kansas City

  Oct 2018 - Sept 2020

  Preceptor Coordinator

  As the Preceptor Coordinator, my role centered on facilitating meaningful connections between studentsand Family Medicine physicians throughout Missouri. Key contributions include:Placement of medical students: I strategically placed all 5th-year students enrolled in our esteemed 6-year BA/MD program. I matched students with Family Medicine physicians for immersive four-week, one-on-one rotations. This demanded a proactive approach to cultivating impactful learning experiences within real-world medical settings. These placements played a critical role in shaping the practical education and future trajectories of aspiring medical professionals.Adaptation to Pandemic Challenges:In response to the global pandemic, collaborated with the Preceptorship director to establish an onlineplatform. This initiative involved creating discussion boards, utilizing case studies, and developingcontent to support students in developing self-directed learning techniques.Multi-Course Coordination:Coordinated with three additional courses in the School of Medicine, contributing to coursedevelopment, coordination on Canvas, and proctoring for various courses such as Patient, Physician,Society, Pharmacology, and Ambulatory Care.Committee Involvement and Professional Development:Actively participated in the School's professionalism committee, safety committee, and DiversityAdvocates group. Contributed to the BA/MD interview process for incoming students.Training and Certification:Successfully completed supervisory training and earned certification as a diversity advocate,highlighting commitment to professional development and organizational values.In this capacity, I demonstrated proficiency in coordination, adaptability to challenging circumstances,and active engagement in fostering a supportive educational environment. Show less

• 

  King's College London

  Feb 2021 - Aug 2022

  As senior programme office, I managed all administrative facets of the Public Health MSc onlineprogramme, ensuring strict adherence to university regulations and King's Online guidelines. Highlightsof my responsibilities include:Team Management:Oversaw two Programme Officers, collaborating on resource allocation and ensuring efficientoperations.Process Oversight:Managed critical tasks encompassing module/course pages, assessments, marksheets,reassessments, mitigating circumstances, results release, progression, and marker payments.Academic Governance:Engaged in committee roles, including the Assessment Board and Student Staff Liaison Committee,contributing to decisions on student results, progression, appeals, and addressing student complaints.Stakeholder Collaboration:Fostered strong partnerships with internal and external stakeholders such as King's Online, RegistryServices, and Pearson.Continuous Improvement:Worked closely with the Programme Director to plan teaching cycles, implement service improvements,and adapt to evolving priorities and requirements.Regulatory Compliance:Implemented and managed new processes, procedures, and regulations specific to King's OnlineManaged Programmes.This role showcased my adeptness in team leadership, process management, stakeholderengagement, and navigating complex academic governance structures. Show less As a Program Officer for the Population Health Sciences department at King's College London, Iexclusively focused on the online MSc in Public Health, contributing to the program's success throughthe following responsibilities:Student Assessment Support:Managed all student assessment processes, ensuring strict compliance with university deadlines,regulations, and external requirements.Collaborative Module Preparation:Worked closely with teaching fellows to ensure modules were meticulously prepared for each teachingperiod, facilitating a seamless learning experience.This role demonstrated my commitment to maintaining high standards in student assessments,regulatory compliance, and collaborative efforts to enhance the quality of the online MSc in PublicHealth program. Show less

  • Senior Programme Officer

    Feb 2022 - Aug 2022

  • Programme Officer

    Feb 2021 - Feb 2022
• 

  Datatonic

  Aug 2022 - now

  In my role as a Senior Delivery Operations Manager, I have successfully grown the function and now oversee a talented team. My key responsibilities and achievements include:Leadership and Team Development: Guide and mentor my team in implementing robust processes and policies for compliance, project status reporting, project timelines, and other critical operational functions.Process Optimization: Drive the establishment and enhancement of new processes, fostering operational efficiencies and a culture of continuous improvement within the team.Resource Management: Manage capacity and demand planning to allocate resources effectively, balancing team workloads and skillsets with project requirements. Show less As a dedicated Delivery Operations Manager, I play a pivotal role in optimizing project delivery andensuring seamless operations. Key responsibilities and achievements include:Project Portfolio Reporting and Leadership Support:Spearhead the process of project portfolio reporting to leadership, delivering accurate and timelyupdates on project status, risks, and performance metrics.Project Evaluation and Compliance:Evaluate projects to guarantee alignment with company standards, overseeing adherence to budgets,timelines, and quality expectations.Project Coordination and Risk Mitigation:Coordinate project delivery activities, tracking progress and identifying projects at risk to proactivelyaddress potential issues.Process Enhancement and Efficiency:Collaborate closely with the Head of Delivery Operations to establish and enhance new processes,driving operational efficiencies and continuous improvements.Delivery Sales Support:Provide crucial support for delivery sales, contributing to opportunity planning, process establishment,and pre-sales staffing activities.Resource Management and Capacity Planning:Conduct people capacity and demand planning, ensuring optimal allocation of people to projects whileconsidering team members' efficiency and workload.Staffing Ownership and Compliance:Take ownership of all staffing processes, ensuring the right individuals are assigned to projects basedon skills, availability, and project requirements.Provide sign-off for Statement of Work (SoW)Financial Oversight and Collaboration:Ensure compliance with rate card governance, monitoring and reviewing project costs and pricingstructures.Collaborate with the Finance department for monthly invoicing, providing necessary information andsupporting financial reconciliation.This role showcases my expertise in strategic project management, process optimization, andcollaborative leadership, contributing significantly to the overall success and efficency. Show less In my role as Associate People Planner at Datatonic, I played a pivotal role in optimizing teamcomposition and project staffing, contributing to the overall success of client engagements. Keyresponsibilities and achievements included:Strategic Team Assignment:Strategically assigned team members to client projects based on a comprehensive analysis of skills,project needs, career goals, and individual project interests.Project Coordination and Communication:Effectively coordinated with team leads and account managers to understand project requirements,ensuring seamless integration of personnel with project objectives.Proactive Project Tracking:Kept meticulous track of upcoming and ongoing projects, ensuring a proactive approach to resourceallocation and timely adjustments to meet project demands.Collaborative Data Analysis:Collaborated closely with our people planner to analyze past and future billability data, deriving insightsto provide informed recommendations on hiring planning.Data-Driven Decision-Making:Leveraged data-driven insights to make informed decisions, ensuring optimal alignment of teammembers with project requirements and organizational goals.Continuous Process Improvement:Actively contributed to the enhancement of internal processes, focusing on refining the teamassignment workflow for increased efficiency and client satisfaction.Cross-Functional Collaboration:Fostered collaboration across departments, working closely with colleagues to share insights,streamline processes, and enhance overall organizational effectiveness.Professional Development Support:Provided support for team members' career development by aligning project assignments with individualcareer goals and fostering a conducive learning environment.This role showcased my adeptness in workforce planning, data analysis, and collaborativecommunication, contributing significantly to the effective deployment of talent and the success of clientprojects. Show less

  • Senior Delivery Operations Manager

    Apr 2024 - now

  • Delivery Operations Manager

    Jun 2023 - Apr 2024

  • Associate People Planner

    Aug 2022 - Jun 2023