Ian Sole

Experience

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  SYKES Costa Rica

  Jul 2020 - Oct 2020

  Customer Financial Services

  SYKES, is an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provides business process outsourcing (BPO) services, IT consulting, and IT-enabled services, such as technical support and customer serviceCollections Agent for a US-based telecoms company (BPO). My role was to assist the customer on retaining service without incurring in extra charges or disconnections, and assist the company in collecting debt and customer retention.Responsibilities: - Analyze trends and patterns regarding payments. - Negotiate dates and amounts of payment. - Invoice explanation and clarification. - Providing information regarding third party collectors. - De-escalating complex cases. Show less

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  Amazon

  Oct 2020 - May 2021

  Human Resources Assistant

  Amazon is the world's largest online retailer and a prominent cloud services provider.I supported Amazon in the Human Resources department as an Employee Resource Center agent.My key responsibilities included:- Share expectations regarding the company's internal policies.- Resolve employee problems by maintaining partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners.- Communicate employee issues via chat, ticket or phone, and escalate as necessary to ensure world-class employee experience.- Write and maintain documentation in a proprietary case management system. - Encouraged self-service options and provided technical assistance as needed.- Research in knowledge database.Accomplishments: - Top overall team KPIs - Top Performer February 2021. Show less

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  Korn Ferry

  Aug 2021 - Nov 2022

  Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.Source, interview and present candidates to hiring manager. Keep updated tracking records. Use proprietary ATS system. Effectively communicate with senior members to deliver top talent. Show less

  • Reporting Analyst

    Jul 2022 - Nov 2022

  • Associate Recruiter

    Aug 2021 - Jul 2022
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  McKinsey & Company

  Oct 2022 - now

  - Facilitate sustainable and large-scale change to clients such as organizational restructuring, change management, culture transformation and leadership development.- Data collection, data organization, analysis and synthesis of data.- Production of client-ready presentations, reports and workshop materials. - Key player in contextualizing org concepts to enable client understanding of general trends within their specific organization.- Help clients understand opportunities to drive meaningful change in their organization. (Problem solving and gathering insights from client data, supporting workshops and other client discussions, building client capabilities and capacity for change along the way).- Developing and implementing improvement ideas. Show less

  • Senior Capabilities & Insights Analyst - People and Organizational Performance

    Nov 2024 - now

  • Solution Delivery Analyst - People and Organizational Performance

    Oct 2022 - Oct 2024