Terry Brown

Experience

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  Optum

  Sept 2009 - Jul 2022

  Responsibilities include answering after-hours UnitedHealth Group EAP and Optum Behavioral Health calls. This includes providing solution-focused, single session support, triaging crisis calls, providing authorizations for mental health and substance abuse treatment, giving benefit information, providing community referrals, and documenting in a care management database. Also provided administrative support to other intake counselors by reviewing metric information, auditing phone calls, and developing workflows. In July 2020, continued to be the primary person for EAP development. Show less Primary functions included directly overseeing a group of 18 Behavioral Health call center agents. Included daily coordination, mentoring, and developing team members' call center skills, evaluation of metrics, and other administrative duties. Also worked with the UnitedHealthcare EAP department to develop and implement a training program for the master level intake counselors to service after-hours UnitedHealth Group EAP calls. Skills taught were answering and documenting calls in data management software, using Solution Focused Consultation on each call, providing resources for callers, authorizing sessions for therapy, and developing knowledge of all programs specific to EAP (i.e., Work-Life, Legal Assistance, Financial counseling, Caregiver Assistance). Show less

  • Senior Intake Counselor

    Apr 2010 - Jul 2022

  • Interim Supervisor

    Mar 2019 - Jul 2020

  • Behavioral Intake Counselor

    Sept 2009 - Apr 2010
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  Berkeley City College

  Oct 2012 - Jun 2013

  Site Supervisor, Peralta Peer Support Project

  Responsible for planning and supervising the Berkeley City College Mental Health “Peer Specialist” program. Programs that have been provided include 2 six-week WRAP (Wellness Response Action Plan) groups, individual Peer Support sessions, and outreach to specific groups as well as the entire college population.

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  Kane Loveridge Wellness Group

  Aug 2015 - Aug 2019

  Therapist

  Under the supervision of a licensed psychologist, primary job duties included seeing clients individually or in groups. Other duties included psychological testing, evaluations for buprenorphine treatment, psychological evaluations for trans identifying clients for HRT and surgery, referrals to community agencies, and maintaining paperwork. Typical concerns addressed included anxiety, depression, sexuality issues, and substance abuse issues.

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  Ringling College of Art and Design

  Oct 2019 - Jul 2021

  Post-Doctoral Resident

  Primary functions include direct service activities with an emphasis on professional development and evidence-based service provision. Fellows focus on individual therapy, facilitating groups, crisis evaluation via walk-in appointments, on-call consultations, practicum supervision (individual and group), and working in collaboration with psychiatry services. Interventions are guided with a lens of multicultural competence. Further duties include campus outreach, consultation projects, and working as a member of the interdisciplinary team through weekly staff meeting and individual supervision. Show less

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  Uprise Health

  Aug 2022 - Mar 2025

  EAP Clinical Case Specialist

  The Full Time EAP Clinical Case Specialist has the backing of 30+ years of experience coupled with a technology-enabled population health management platform that provides industry leading employee assistance, mental health support, professional monitoring and well-being solutions along with proprietary health analytics and clinical assessment tools. EAP Clinical Case Specialists play a key role in the success and continued growth of Claremont/Uprise Health by providing top notch clinical skills and customer service. Show less

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  None

  Mar 2025 - now

  Unemployed

  Looking for a position in an EAP company after being let go due to a reduction in force. Also working on getting licensed in NC.