
Michael Maillis
User Support Specialist

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About me
Network Operations specialist who focuses on network troubleshooting and setup. I strive to learn, while making positive impacts on my company and better serving both, my company and myself in doing so
Education

Kent State University at Trumbull
2016 - 2019Associate's degree Computer Science
Experience

Kent State University at Trumbull
Jan 2018 - Aug 2018User Support Specialisto Extensive exposure with working through technical issues to identify the root of a problemo Displayed ability to assist customers in their problems through systematic troubleshootingo Navigated BIOS and other internal systems to troubleshoot & set up PC’so Managed the successful replacement of numerous internal computer componentso Counteracted Windows Update errors using critical-thinking and creativityo Cooperatively, and individually created different PC images

ECMSI
Aug 2018 - nowNetwork Operations Center Technician
Licenses & Certifications

Fortinet Network Security Expert Level 4: Certified Professional
Pearson VUEOct 2023
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