Mimi Nguyen

Experience

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  Whatcom Community College

  Mar 2013 - Jan 2014

  Peer Mentor

  - Assisted new international students on their orientation week at school in their personal, academic, social and cultural adjustment to studying and living in America.- Provided the mentees with information about resources available to them throughout the campus and community.- Consulted the international programs staff on how to modify the orientation week.

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  Whatcom Community College

  Apr 2014 - Aug 2014

  ESLA tutor/ ESLA Teacher Assistant

  - Worked with ESL students through their individual problems in listening and reading English.- Corrected the student’s essays and helped them practicing speaking English.- Advised students with academic tips and tricks on how to improve their learning.- Provided outside advice and resources on student life.

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  University of Washington Tacoma

  Jun 2015 - Mar 2016

  Student Advising Mentor

  - Helped students to navigate UW systems, registration processes and policies.- Guided students in accessing resources available at the UW and provide appropriate referrals.- Prepared and facilitated workshops focused on the exploration of majors, registration, and student technologies.- Served as consultants to Academic Advising Center administration and advisors to help ensure that services are relevant to current student needs.- Completed assigned administrative responsibilities: data entry, word processing, photocopying, filing, and create marketing materials. Show less

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  Macy's

  May 2016 - May 2017

  Sales Associate

  *SCOPE:- Created enhanced customer shopping experiences through the use of technology and personal customer interaction.- Identified customer needs by analyzing personal characteristics and preferences.- Performed operational tasks to ensure exceptional product presentation standards.*KEY ACHIEVEMENTS:- Awarded Associate of the Week in the month of March 2017 for driving Women's Shoes department business to the highest index of 66.7/80.

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  Expedia Group

  Jun 2017 - Mar 2024

  *SCOPE:- Identified opportunities and developed solutions using data-driven insights and collaborating with cross-functional and leadership teams to drive product and process enhancements for global operations teams.- Led the development, deployment and post-launch performance monitoring of workflow integrations between global operations teams and other teams such as engineering, strategy, sales, marketing, legal, policy and vendor teams.*KEY ACHIEVEMENTS:- Remediated an average of 500 potential fraud cases per year by pushing for the removal of an irrelevant function on Expedia’s product management system, reducing risk of untrained operations associates authorizing account access to fraudulent lodging owners.- Developed, deployed and managed scalable workflows for--> global operations, legal, sales and vendors team to facilitate re-signing contracts with travel lodging partners affected by an onboarding system glitch, enforcing Expedia Group’s legal security and mitigating approximately 1,000 potential disputes.--> global operations associates to assist travel lodging partner’s with applying promotion campaigns for their listed accommodations on Expedia websites, contributing to generating $7 million in monthly Gross Booking Value.- Increased operational efficiency by 33% per service case for global operations associates by streamlining the onboarding process of newly registered lodging properties on the Expedia websites. Show less *SCOPE:- Built and managed multi-national travel lodging partners’ product management system with their account settings and financial-related issues to ensure revenue generation.- Collaborated with cross-functional teams to suggest and provide solutions to complex lodging account setup related issues or internal tool/process outages/failures.*KEY ACHIEVEMENTS:- Achieved over 5000 service case closures each year with an average handling time of 20 minutes, exceeding the KPI objective of 25 minutes.- Associate Service Index is maintained at an average of 4.2/5. Show less *SCOPE:- Supported newly registered travel lodging partners on Expedia Group website by building content, answering initial onboarding questions and escalating special requests to the respective department for resolution.- Made decisions and applied content appropriately as per Expedia Group’s standard.*KEY ACHIEVEMENTS:- Contributed to clear a backlog of over 2000 onboarding properties for the Vietnam market in 6 months, which helped to generate a revenue of approximately $500k in the first year following onboarding with Expedia.- Associate Service Index is maintained at an average of 4.5/5. Show less *SCOPE:- Provided strategic consultation to optimize competitiveness and customer conversion for hotel partners.- Educated hotel partners on self-service features available on Expedia Group’s lodging management system.- Supported research to identify challenges and solutions for long-tail travel lodging partners to generate revenue for their properties.*KEY ACHIEVEMENTS:- Consistently maintained over 90% coverage of long-tail travel lodging partners in Vietnam, attracting high value Expedia customers through opt-in promotions.- Hosted 4 webinars to increase Vietnam travel lodging partners’ engagement in self-serving using Expedia’s lodging management system. Show less

  • Operation Improvement Analyst

    Oct 2022 - Mar 2024

  • Lodging Service Associate

    Jul 2019 - Sept 2022

  • Lodging Content Associate

    Jan 2018 - Jul 2019

  • Market Associate

    Jun 2017 - Dec 2017
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  Virginia Mason Franciscan Health

  Jun 2024 - now

  Data Analytics Consultant Volunteer

  *SCOPE:- Manage team’s project, using an agile approach, in conjunction with the following contributions--> build a Power BI dashboard to visualize the source and patterns of the imaging services migrating out of VMFH’s network, providing key insights for their Executive Leadership Team.--> develop a machine learning model in R to forecast potential out-migrated imaging referrals, enabling proactive decision-making.*PROJECTED KEY ACHIEVMENTS:- Deploy a dashboard that enables VMFH’s Executive Leadership Team to draw insights within 10 minutes, facilitating timely actions to mitigate revenue loss.- Establish a foundation for VMFH’s potential future technology enhancements to strengthen their preventive measures against out-migration imaging referrals. Show less

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  University of Washington Tacoma

  Sept 2024 - now

  Student Administrative Assistant

  *SCOPE:- Serve as first contact for students and visitors entering the Centers of Excellence, including providing information about the resources available at the center.- Perform the center's administrative tasks such as managing the center's supplies and other inventories, creating and displaying marketing flyers and graphics to promote the center's resources and activities via the use of digital technology.- Support arrangements for meetings, conferences and events for the Milgard School of Business's Dean office and the office's ad-hoc tasks.*KEY ACHIEVEMENTS:- Create a welcoming and resourceful environment for students and visitors entering the Centers of Excellence.- Increase the center's and Dean office's visibility through the use of digital graphics.- Maintain the center's space in good order. Show less