Daksh Sachdeva

Experience

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  Customer Service Representative

  Oct 2021 - Mar 2022

  Salesforce Customer Service Representative

  In my role as a dedicated Customer Service Representative, I leverage my expertise to ensure unparalleled satisfaction for our clients. Proficient in handling customer inquiries, resolving issues promptly, and providing detailed product knowledge, I am committed to delivering exceptional service. My skills extend to cultivating positive customer relationships through effective communication, empathy, and a solutions-oriented approach. I thrive in fast-paced environments, where my ability to address customer needs promptly contributes to overall customer loyalty and satisfaction. With a keen focus on delivering an outstanding customer experience, I consistently strive to exceed expectations and uphold the highest standards of service excellence. Show less

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  Aviation Charter

  Jun 2022 - Sept 2022

  Flight/Trip Planner

  Collaborated with the Manager, Flight Coordinator and Flight Coordination team to ensure customer satisfaction.

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  Sunwing Airlines Inc.

  Apr 2023 - now

  Crew Scheduler/ Acting Team Lead Operational Control Center (OCC)

  I contribute my success and passion for Sunwing Airlines.As a Crew Scheduler with a focus on organizational excellence, I lead initiatives to develop and implement meticulous plans that align with business objectives. Currently overseeing strategic planning efforts at Sunwing Airlines, I am responsible for crafting and executing comprehensive plans to enhance operational efficiency and drive successful project outcomes.I specialize in coordinating the development of detailed project plans, collaborating with cross-functional teams to ensure seamless execution. My role involves managing strategic planning processes, optimizing workflows, and aligning project activities with overarching organizational goals. Through effective planning, I contribute to the overall success and growth of the company.In my initial 6 months of the job, I streamlined our crew scheduling process, implementing an efficient system that minimized conflicts and optimized crew deployment, resulting in a 20% increase in on-time departures and improved crew satisfaction.By implementing a crew performance evaluation system, I boosted accountability and productivity, resulting in a 10% efficiency increase and improved customer satisfaction. Show less