
Keith Bringloe
Technical Support Manager

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About me
Head of Informatics
Education

John Warner School, Hoddesdon
1973 - 1978
Experience

Management Interface Ltd
Feb 1990 - Dec 2000Technical Support ManagerAppointed to provide leadership and support to a dedicated team of six support professionals. Responsible for all aspects of technical support to a client base in several vertical markets. Provided pre-sales support for Sales & Marketing Dept & technical support to all other departments. Introduced support procedures and piloted the company through ISO 9002 registration. As Quality Manager ensured that the Support Dept functioned in a quality-oriented environment. Hands-on project managed successful projects through their entire lifecycle. Sourced, selected and negotiated contracts with suppliers to secure products and services. Installed hardware & software in client-server, peer-to-peer, multi-user & standalone configurations. Oversaw problem investigations and resolutions and recommended preventive solutions. Ensured SLA’s for both IT staff, suppliers and contractors were maintained. Show less

Thesaurus Computer Services
Jan 2001 - Nov 2001System Software SpecialistAppointed to provide 24-7 technical support to the client base as required on a contract basis. Responsible for the provision of specialist software services for client companies. Provided Technical Project Management, Help Desk and Technical Support resources. Successfully completed the first phase of a high profile, multi-million pound Electronic Patient Record project.

Luton & Dunstable Hospital NHS Foundation Trust
Nov 2001 - Jun 2009Technical Operations ManagerAppointed to manage and deliver IT infrastructure to support day-to-day operations. Responsible for all aspects of IT operational management functions and activities. Formulate and develop technical strategies to meet IT Service delivery objectives. Liaise with staff at all levels in the Trust and other local and national health economies. Influence and change the operational processes in relation to IT, infrastructure and service delivery. Manage, control and leverage best value from operational and capital budgets. Show less

Hertfordshire PCTs
Jul 2009 - Feb 2010Interim Service Desk Manager
NHS Hertfordshire
Feb 2010 - Mar 2013Informatics and IT Projects ManagerCurrently working on the Summary Care Record project, Business Inteligence,Enterprise Project Management and various Mobile Working projects

Herts, Beds and Luton ICT Services (hosted by NHS East and North Herts CCG)
Apr 2013 - Oct 2017Informatics and IT Projects ManagerWorking on a variety of Informatics and IT projects for CCG, Community and Mental Health Trust customers

Hertfordshire and West Essex Sustainability and Transformation Partnership
Oct 2017 - Jan 2019Program ManagerProgram Manager

HBL ICT - Partnership in IT
Feb 2019 - Nov 2021Informatics Manager
HBL ICT Services at NHS Hertfordshire and West Easex ICB
Jul 2022 - nowHead of InformaticsAll things IM&T for Primary Care
Licenses & Certifications

PRINCE II Practitioner
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