Nirav Parikh

Experience

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  ASHAPURA MINECHEM LTD

  Feb 2005 - Sept 2006

  Automobile Engineer

  Discovering the potential for Company’s various earths moving machinery (Excavators, Loader, Dumpers, Forklift, Light & Heavy Vehicles) different manufacturing operation level. Handling job distribution respect to breakdowns & Maintenances schedules. Finding areas of improvement by taking feedback from user department.Monitoring the team of 20-Mechanics & Co-ordinate with Mnfg service dept. Maintaining regular supply and availability of spear parts at operation place.Prepare & Maintain all records, data, reports, charts and ISO documentation. Show less

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  Automotive Manufacturers Private Limited-Surat(Main dealer Of Ashok Layland)

  Nov 2006 - Feb 2008

  Service Engineer

  ● At Dealership point perform role of service adviser & after sale service Activity respect to customer satisfaction –Dealer operation Process monitoring ● Play supervision & technical role for repairing operation respect to breakdowns & Maintenance activity –Technical Support for action team● Managing warranty activity of different auto parts comply with online warranty system as well as service engineer of manufacture- Warranty Management● Managing on road breakdown for inspection through channel & associate as well as initial approval of warranty Parts & repairing operation –Vehicle off –Road support Management Show less

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  SML ISUZU Ltd. (Foremly known as Swaraj Mazda Ltd.)

  Mar 2008 - Feb 2018

  Jr. Manager - Product Support
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  SML Isuzu Ltd

  Mar 2018 - Jun 2024

  - Lead and Motivate the after-sales team to ensure that all branches operate at an optimum level, meet agreed-on business and personal targets and fiscal goals.- Monitor technical problems of product line bus & Truck in the field term of application or manufacturing defect respectively maintains and manages warranty system management & cost analysis.- Implements training and coaching of staff to ensure that they have the technical & administrative capability to perform competently in their roles.-Develops and/or maintains and improves business relations with principals and all customers of the Company.-Monitoring the overall activity of dealer team customer satisfaction level (CSI) & after service business revenue.- Ongoing optimization of business processes in close consultation with Zonal Managers and Head office, adoption of best practices for service operations.-Executes additional tasks in order to meet business project-related or development and change objective Show less

  • Deputy Manager - Aftersale Services

    Jan 2023 - Jun 2024

  • Assistant Manager - Product Support - Service

    Mar 2018 - Jan 2023
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  Ashok Leyland

  Mar 2024 - now

  Service Manager

  Territory Service Manager-After Market