Andrey Pottosin

Experience

• 

  Self-Employed

  Jan 2008 - Sept 2008

  Freelance Translator

  Areas: IT, business.Specializing in English-to-Russian translation. Knowledge of Russian, English, Spanish.

• 

  Corel Corporation

  Sept 2008 - Jan 2012

  Managing interaction of strategic customers with support, deployment, maintenance and engineering organizations within Parallels. Team Leader (Support Department), managing 10 support engineers in a shift. Technical Support of Parallels server products: Plesk, Sitebuilder, Virtuozzo, specializing in Windows platforms. Team leader deputy.

  • Support Account Manager

    Aug 2011 - Jan 2012

  • Team Leader

    Jan 2011 - Aug 2011

  • Technical Support Engineer

    Sept 2008 - Jan 2011
• 

  Odin

  Jan 2013 - Nov 2017

  Technical Account Manager

  Managing interaction of a big enterprise customer with support, deployment, maintenance and engineering organizations within Odin. On-site technical consultation.

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  Virtuozzo

  Nov 2017 - Jan 2020

  Technical Account Manager

  Account management and technical consultation for customers enrolled in the Premier Services program. Configuration, service rollout, day-to-day technical troubleshooting of a cloud platform. Coordination of inter-department efforts (support, deployment, development, sales) to attend the needs of enterprise customers, including on-site visits for technical and business assignments and project management. 24x7 availability. Root cause analysis of past incidents, on administrative, business and technical levels, driving of corrective measures. Weniger anzeigen

• 

  NVIDIA

  Jun 2020 - now

  Program Manager / Incident Manager

  Program Manager / Incident Manager for GeForce Now at NVIDIA