Krisna Hidayat

Experience

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  PT Platindo karya prima

  Oct 2014 - Oct 2020

  IT Support Specialist

  - Handling Ticket Maintenance Customer- Handling install and configure UPS APC- Handling Networking Routing and Switcing- Handling Antivirus Kaspersky Enterprise- Handling Install and Configure Hardware and Software- Install and Confirgue Network device ( Server, Network, and UPS)

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  Shopee

  Oct 2020 - Nov 2021

  IT Corporate - IT Helpdesk Engineer

  - Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end-users requirements - Troubleshoot and resolve application issues, maintain and update technical support documentation- Handle asset management, maintain inventory and liaise with vendors- Manage IT infrastructure, system monitoring, and reports- Implement and monitor office IT security and antivirus- Other duties include performing first level troubleshooting and support for scheduled server backups- Handle Active Directory, Google Workspace, Vpn and Video Conference- Monitoring all IT Network devices by Grafana and Zabbix. Show less

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  Mitra Integrasi Informatika, PT

  Dec 2021 - Feb 2025

  Information Technology System Administrator

  - Responsible for day-to-day system administration, including management of Microsoft Active Directory (AD), Office365, Mobile Device Management, and other infrastructure application systems. - Managing policies and tasks to improve the quality and efficiency of support services based on SLA kaspersky security center.- Quality checks new implementations. Check against naming standards, completeness (e.g. back up & recovery, security), architecture (standard infrastructures and system), make schedule and operation techniques (standard system, scheduling frequency and restore procedures).- Provide operational support; e.g. second level support to problems and standby services.- Maintain technical and functional documentation on infrastructures.- Report proceedings to direct superior and/or IT Manager and/or IT Head.- Monitor timeliness, accuracy and validity of infrastructures.- Coordinate need for technical resources with Technical Support staff and/or IT Services (capacity planning). Show less

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  Bank Mayapada Int. Tbk.

  Feb 2025 - now

  IT Server Infrastructure

  Managed and optimized SimpliVity and VMware server infrastructure, including enhancing system performance through meticulous configuration, tuning, and capacity planning.Installed, managed, and maintained Windows and Linux-based VMs, including system patching and upgrades.Collaborated closely with teams to design and execute Backup & Disaster Recovery Plans, utilizing NetBackup and Carbonite solutions.Oversaw the management and maintenance of Active Directory services, encompassing FSRM, DNS, DHCP, and GPO configurations.Managed and maintained WSUS infrastructure.Performed system monitoring operations using SolarWinds tools, identifying and resolving potential issues to ensure system uptime and performance levels. Show less