Hannah Kerber

Experience

• 

  CARE

  Aug 2011 - Oct 2011

  Internship
• 

  Teleresearch Mannheim

  Oct 2012 - Nov 2012

  Internship
• 

  LVCT HEALTH

  May 2013 - Jun 2013

  Internship
• 

  Ikosom - Institut für Kommunikation in sozialen Medien

  Jul 2013 - Sept 2013

  Internship
• 

  Caritas

  Apr 2015 - Jun 2015

  Internship Café Asyl (Refugee Project)
• 

  Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

  Aug 2016 - Dec 2016

  Intern
• 

  Elastic

  May 2017 - Nov 2022

  Resourcing, planning and managing customer projects with a dedicated team of Elastic consultants and partners throughout the entire lifecycle, from pre-sales to project closure.Main task included:- Act as the primary point of contact for 80+ customers helping to plan as well as oversee ongoing operations of our service delivery.- Help clients to plan and implement projects, supported by Elastic Professional Services Consultants & Instructors, efficiently and effectively, including setting up engagements and planning sessions with key stakeholders.- Provide guidance on how best to utilize Elastic Professional Services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service.- Forecast resource requirements across the portfolio of projects and identify ways to optimize the allocation of Consultants to required tasks.- Engage with Professional Services Partners to integrate their capabilities to meet project demands. Show less Responsible for coordinating and managing the EMEA on-demand, virtual, public and private training courses.Main tasks included:- Define the most effective education plan based on customer's needs.- Responsible for coordinating and managing EMEA learning & development projects.- End-to-end public and client education delivery lifecycle management- Liaise with partners & sales and manage the communication for those training courses.- Source & schedule instructors for virtual and in-person training courses.- Be the go-to professional for all incoming requests internally and externally concerning training.- Represent Elastic at industry Events Show less User Success Manager working in the Central EMEA focusing on all Mid-Market as well as Enterprise Customers in different industries.Main tasks included:- Proactive outreach to support users and guide them through their journey with the Elastic Stack- Use Salesforce, Groove, Kibana, LinkedIn Navigator and more to build pipeline for the DACH Team- Identify Sales Opportunities with in the aligned accounts- Work with regional partners to expand the footprint of our Business in DACH- Establish close relationships with Account Manager and Sales Directors to support users and customers, supporting them in the sales cycle- Represent Elastic at industry events Show less

  • Delivery Manager, Professional Services EMEA

    May 2022 - Nov 2022

  • Engagement Manager, Professional Services EMEA

    Jun 2020 - Apr 2022

  • Training Specialist CEMEA & NEMEA

    Oct 2019 - May 2020

  • Senior Sales Development Representative

    May 2019 - Sept 2019

  • Sales Development Representative

    May 2017 - May 2019
• 

  Snowflake

  Dec 2022 - Jan 2024

  Services Delivery Manager
• 

  Regnology

  Feb 2024 - now

  Project Manager