Mirna Amir

Experience

• 

  QNB Group

  Aug 2016 - Sept 2016

  Software Development Intern

  - Created a few SQL Databases from Scratch .- Helped in Identifying and Writing Important Queries For the Business .- Executed a Few SQL Commands .

• 

  QNB Group

  Jul 2017 - Aug 2017

  IT & Networking Intern

  - Worked with the Cisco team to configure off the grid routers and switches - Implemented Linux Commands on Training Servers .

• 

  Freelancer

  Mar 2018 - Feb 2020

  Private Physics Tutor
• 

  Lava Technologies Inc

  Jun 2018 - Nov 2018

  Junior Product Quality Engineer

  - Create and perform test cases and scenarios from the functional specifications of the new product.- Use field test engineering skills and knowledge to test and evaluate new Wireless Products.Verification, certification and validation of device chip-sets, mobile device products and applications- Perform and follow the approval of National Telecommunications Regulatory Authority (NTRA) of Egypt for Launching any new product- Co-Managed Africa's Product Quality Team .- Designed the UI of the Lava Care App. عرض أقل

• 

  Dell Technologies

  Nov 2018 - Dec 2020

  Technical Support Engineer I

  - Part of Data Protection & Availability Team. - Part of Dell EMC IDPA Team - Specialized in non-Windows Clients (VMWare)- Provided Technical Support and Developed Resolutions for Technical Problems- Worked closely with Dell customers/partners and distributors .

• 

  NetWitness

  Dec 2020 - now

  Technical Support Engineer II

  - Responsible for troubleshooting and resolving customer-reported issues, which arise when using RSA NetWitness products.- Working with Engineering team to provide proactive hot-fixes for the customer reported issues.