Christopher Szybiak

Experience

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  MLC

  Jun 2005 - Oct 2008

  Account Manager

  My role was an Account Manager for Corporate Clients at MLC Superannuation. As a primary contact for a portfolio of priority advisers and employers (worth over $5mil), my core was to pro-actively manage the relationship between MLC and clients by meeting the needs and providing efficient service to my panel of advisers and employers. I managed my work daily to ensure that all requests were prioritized and serviced within 24 hours. As a representing face for MLC Corporate Clients, I had to ensure that not only the presentation of myself and MLC was immaculate, but also to ensure that the client received the highest standard of service available from the organisation to maintain the established relationship. Furthermore, our relationship also consisted of regular contact with the internal stakeholders of the organization. This would include tasks such as preparing and attending policy committee meetings and attracting new potential clients. Regular face to face visits and other regular communication was just one of the ways that illustrated the importance of the client/servicer relationship. Other responsibilities included root cause analysis, definition and implementation of processes and solutions to any problems that may have been experienced by my clients. The role utilised all mediums of communication, such as phone, email and face to face. Show less

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  Coffee Standards Australia Pty Ltd

  Jul 2008 - Jan 2015

  Director

  • Rebuilding a run down café into a successful business using strategy, marketing and product improvement• Creating a new café, attracting brand new customers and turning them into repeat business regulars• Managing financials, pricing products creating pricing strategies, sales and specials• Stocktake, re-ordering, locating good suppliers and maintaining positive relationships • Producing consistent exceptional coffee and food. • Cleaning and maintenance involved in a running a café • Staff recruitment and training• Constantly re-inventing, creating new products and challenging myself to keep customers surprised and delighted. Show less

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  Commonwealth Bank

  Nov 2008 - Feb 2010

  Collections Officer

  My daily duties involved not only collecting arrears on Personal Loan accounts, but to also provide exceptional customer service to align with the Bank’s strategy of being number one in customer service. Engagement is made through inbound and outbound calls. With excellent results in all areas of my KPI’s, I was awarded with various recognitions for the highest accounts actioned per hour and also with the highest dollars collected per hour. I have also been involved in changes in the processes of not only call scripts but changes to improve the teams productivity and morale. Collaborating with team members and the team leader, we have managed to implement key changes that have resulted in increased team statistics. Show less

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  The Wood Roaster

  Feb 2010 - Aug 2011

  Sales Representative

  • Meeting monthly sales targets • Being part of the marketing team to help promote the brand, along with making changes to the website and other promotional material. • Training new clients on how to make coffee correctly when they have acquired our product. • Received training on how to program espresso machines, along with minor servicing. • Received commendation on barista work in many stores through The Wood Roaster brand. • Achieved new clients through the sales of cups, a product that not our primary sales objective. • Was involved on the recruitment and training of new staff into the business. • Product delivery and new café set up for new clients Show less

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  Diva Coffee

  Feb 2016 - Feb 2017

  Sales Representative

  My previous experience as a Business Owner and former Business Development Manager led me to a sales role at Diva. My primary role was to get new business through cold calls and converting leads. With an office in VIC and NSW, this also meant collaborating and co-ordinating the end to end process when acquiring new customers. My previous experience and current knowledge of the industry included the following tasks and achievements within this role:• Meeting relevant targets• CRM/Salesforce experience • Planning, setting up and implementing new secondary businesses under the same company. This included Wholesale Coffee Co and Iconic Beans. • Setting up new clients by organising installations, training and servicing schedules. • Achieved new clients through the sale of secondary items, such as packaging, cleaning and other café related products. • Resigning lapsed customers on contracts• Management of existing clients and increasing their sales through company promotions and assisant programs. • Collaborating on new blends that are demographic and location specific to suit target markets. Show less

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  Di Bella Coffee

  Feb 2017 - Mar 2020

  NSW Account Manager
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  Seven Miles Coffee Roasters

  Jun 2020 - Mar 2023

  Territory Manager
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  The Wood Roaster

  Mar 2023 - now

  Business Development Manager