
Aryanna Wright
Customer Service Associate

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About me
Digital Marketing Intern
Education

Gwynedd Mercy University
2024 - 2026Bachelors of science BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES Third YearActivities and Societies: National leadership and Honor Society

Cabrini University
2022 - 2026Bachelor of Science - BS BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES Sophomore
Experience

Walgreens
Jul 2020 - Jan 2023Customer Service AssociateAssisted customers with positive attitude and focus on customer satisfaction.Actively listened, handled concerns quickly and escalated major issues to supervisor.Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers, paying attention to special needs or wants.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

United States Liability Insurance Group
Mar 2023 - Nov 2023Executive Office College Help InternManages schedules and arranges meetings for two executives.Organizes and helps to plan community events for employees and their families.Creates engaging social media posts for Instagram Reels about careers and culture at USLI.

Princeton Selling Group
Jan 2024 - May 2024Marketing AssociateI assisted with datamining to help gather information about our target audienceI would also assist with email marketing to potential clientsAssisted with creating spreadsheets to store information about our clientsConducted Market ResearchRan Marketing Analytics to get statistics on our target audience

Fabletics
Jan 2024 - Sept 2024Sales AssociateCustomer Service: Provided exceptional service by greeting customers, assisting with product selection, and addressing inquiries about sizes, styles, and promotions.Product Knowledge: Developed a strong understanding of Fabletics' products, including activewear, fabrics, and fit, to effectively recommend items based on customer needs.Sales Techniques: Utilized effective sales strategies, such as upselling and cross-selling, to meet and exceed sales targets while creating a welcoming atmosphere.Inventory Management: Assisted with inventory management tasks, including restocking shelves, organizing displays, and conducting regular counts to ensure accurate inventory levels.Merchandising: Helped maintain an appealing store layout and visual merchandising standards to enhance product visibility and drive sales.Store Operations: Participated in daily store operations, including cash handling, processing transactions, and maintaining a clean and organized workspace.Team Collaboration: Worked closely with team members to achieve collective goals, share feedback, and support each other in delivering excellent customer service.Promotions and Events: Engaged customers during promotional events and sales, helping to create a fun and dynamic shopping experience.Customer Feedback: Gathered customer feedback and communicated insights to management to improve service and product offerings.Social Media and Community Engagement: Potentially participated in promoting the store through social media or local community events to attract new customers. Show less

SuperTutor AI
May 2024 - Oct 2024Marketing InternCreating Content to post across all Social Media platformsAnalyzing Marketing TrendsReaching out to potential brands for collaboration

Squishable
Aug 2024 - Mar 2025Sales LeadSales Management: Led the sales team by setting targets, monitoring performance, and implementing strategies to achieve sales goals.Customer Engagement: Provided exceptional customer service, assisting shoppers in selecting products, answering questions, and ensuring a positive shopping experience.Team Training: Trained and mentored new sales associates, sharing best practices in customer service, product knowledge, and sales techniques.Inventory Oversight: Managed inventory levels, ensuring the sales floor was well-stocked and organized while collaborating with management on restocking and product placement.Visual Merchandising: Helped create appealing product displays that showcased Squishable’s unique offerings, driving customer interest and engagement.Sales Analysis: Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly to maximize revenue.Promotional Events: Assisted in planning and executing promotional events, driving traffic to the store and increasing brand visibility.Customer Feedback: Gathered customer feedback and insights, relaying this information to management to enhance product offerings and improve service.Collaboration: Worked closely with team members to foster a positive team environment, encouraging collaboration and communication to meet collective goals.Administrative Duties: Handled administrative tasks such as cash handling, transaction processing, and maintaining accurate sales records. Show less

Robert J. Stillwell Agency
Feb 2025 - nowRobert J Stillwell AgencyPlatform Knowledge: Getting to know social media platforms like Facebook, Instagram, Twitter, and LinkedIn.Content Creation: Making posts, writing captions, and creating images that connect with the audience.Scheduling: Using tools to plan and post content on time.Interacting with Followers: Responding to comments and messages to build a strong online community.Brand Voice: Keeping the tone and style of posts consistent with the brand's personality.Measuring Results: Using tools like Google Analytics and social media insights to track how posts are doing.Reporting: Creating reports to share what’s working and what could improve.SEO Basics: Learning how to make posts and pages easier to find on Google.Writing: Helping write blogs or articles to support marketing.Ads: Helping set up and manage ads on platforms like Facebook and Instagram.Budgeting: Learning how to manage money for ads to get the best results.Competitor Research: Watching what competitors are doing and finding ways to do it better.Audience Research: Understanding who the audience is and what they like.Creating Emails: Helping design email campaigns like newsletters or promotions.Segmenting Lists: Organizing email lists to send the right message to the right people.New Ideas: Coming up with fun, creative ways to engage followers.Trends: Staying up to date on social media trends and using them in campaigns. Show less
Licenses & Certifications
- View certificate

Google Analytics Certification
SkillshopOct 2024
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