Kathleen Samuel

Experience

• 

  Lexington Legends

  Apr 2015 - Jul 2017

  Promotions Team Member

  - Scheduled in-game promotions for the sales team so the business and product being promoted were well-represented, such as the Somersplash Splash Game- Strengthened customer service skills through interactions with ticket holders and provided a public face for the team

• 

  Horse Country

  May 2017 - Aug 2017

  Ambassador

  - Operated as the first intern support for a new, not-for-profit organization comprised of farms, equine medical clinics, and equine attractions that offer unique tourism experiences to the public- Researched and planned concepts for the weekly blog and social media platforms

• 

  Gatton College of Business and Economics

  May 2017 - Dec 2018

  Dean's Student Support Staff

  - Updated the method the business office uses for monthly ledger collection of up to 2000 pages for paperless filing- Assisted with data compilation for reconciliation statements and organization of expenses for procurement card reports

• 

  Corrisoft

  May 2018 - Aug 2018

  Marketing Intern

  - Employed WordPress to rewrite and rearrange website copy to comply with SEO best practices to drive more potential customers to the website- Restructured the distribution of promotional material for trade shows by creating prearranged packages for the sales team, broken down by show size and customer type

• 

  Creekmore Marketing

  Feb 2019 - Feb 2021

  Social Media Manager

  - Curate social media strategy and daily posts for 15 clients on Instagram, Facebook & Twitter- Author posts for clients on Google My Business to generate leads and increase search engine presence- Respond professionally to complaints, inquiries & comments on client's social media platforms

• 

  Toyota North America

  May 2019 - Aug 2019

  Sales, Marketing, and Service Management Intern

  - Consulted with 120 dealerships in MI, OH, KY, and TN to optimize their customer retention and increase profit in both sales and service- Researched and developed a formal presentation on the topic of attracting and retaining a younger generation of customers through sales and service at dealerships- Formulated Microsoft Excel worksheets to track dealership metrics, including competitors and customer incentives- Facilitated and budgeted multiple office-wide events, including incentive trips and Family Fun Day Show less

• 

  Baptist Health System KY & IN

  Sept 2020 - Jan 2021

  Physical Therapy Technician

  - Assisted the Physical Therapist with patient care and exercises, clinical notes, and emergencies- Accurately input patient personal information and insurance, scheduled appointments, and followed up after treatment- Executed hygienic procedures after each patient in accordance with COVID-19 protocol