Ali Yousaf

Experience

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  The brecks

  Mar 2016 - Jun 2017

  Manager

  I have an experience as a Takeaway Manager, with a proven track record of success in meeting business objectives. My experience has provided me with a unique skill set, allowing me to analyse data, identify trends and develop strategies to improve efficiency.I have a strong understanding of financial and operational metrics, and I am proficient in the use of Microsoft Excel and other data analysis tools. I am experienced in developing and implementing new processes to improve operational and financial efficiency. I am also knowledgeable in the areas of customer service, inventory management, and supplier relations.In my role as Takeaway Manager, I have been responsible for managing the daily operations of the takeaway business, including payroll, scheduling, customer service, and inventory management. I have developed and implemented new strategies to improve customer service and increase profitability.In addition to my management experience, I also have extensive experience in business analysis. I have conducted detailed analysis of operational data, identified trends and key performance indicators, and developed strategies to improve efficiency. I have also performed financial analysis, forecasting, and budgeting.Achievements:• Managed daily operations of a busy takeaway restaurant, overseeing staff of 15 and ensuring customer satisfaction.• Developed and implemented innovative strategies to improve service, food quality, and customer satisfaction.• Improved customer experience through improved customer service and customer loyalty programs.• Streamlined ordering and delivery processes, leading to increased efficiency and profitability.• Drove sales growth through creative promotional campaigns, including social media and online presence.• Analysed financial data and used insights to make smart business decisions and optimize operations.• Established and maintained strong relationships with customers, creating a loyal customer base. Show less

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  Festival management

  Feb 2018 - May 2018

  Business Analyst Project Management

  As a Business Analyst, I had the opportunity to manage a marriage festival with a crowd of 1000 people. It was an incredible experience as I had to handle various aspects of the event, from start to finish. First, I had to create a detailed budget outlining the costs of the event and the potential profitability. This included accounting for venue rental, staff and security costs, catering costs, and any other expenses related to the event. Once the event was in full swing, I had to manage the logistics. This meant ensuring that the stage was set up and operational, keeping an eye on the security team, and ensuring that the catering was running smoothly. I also had to oversee the vendors present at the festival and ensure that they were all abiding by the regulations. Finally, after the event was over, I had to analyse the data from the event. This included tracking attendance numbers, and surveying the crowd to get feedback on the festival. With this information, I was able to make decisions on how to improve the event for the next time. Overall, managing a festival of 1000 people was an incredible experience. It was satisfying to be able to coordinate and manage such a large event and see it come to fruition.Achievements1. Successfully organized a 1000-person festival with a limited budget and timeline.2. Collaborated with vendors and sponsors to secure resources for the festival.3. Established and maintained relationships with key stakeholders.4. Developed a comprehensive risk management plan to ensure the safety of attendees.5. Ensured compliance with local regulations and laws.6. Coordinated and supervised over 200 volunteers for the festival.7. Optimized operational processes to maximize efficiency.9. Analysed data to identify opportunities for improvement.10. Negotiated favourable contracts with vendors to reduce costs. Show less

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  Nge consultancy ltd

  Aug 2020 - Aug 2022

  Business Analyst

  As a Business Analyst working in a consultancy company with a wide range of professional and experienced engineers in the fields of electrical, mechanical, civil, agriculture, hydraulics, environment, water resources and architecture, I have had a rich and rewarding experience.I was tasked with providing solutions to clients who had specific needs in their business operations. My job was to identify the specific needs, analyse the data and provide the best possible solution. This required me to be able to understand different engineering disciplines and how they affect the overall project.I also had the privilege of working with the different engineers from the various disciplines. I was able to learn from their expertise and apply their knowledge in my work. By understanding their approaches to problem solving and the different engineering principles, I was able to develop solutions that were tailored to the specific needs of the client.Another important aspect of my job was to provide recommendations to the clients that would be in line with their objectives and budget. This required me to understand the dynamics of the market and develop strategies that were most suitable for the clients’ needs.Overall, my experience working in a consultancy company has been extremely rewarding and beneficial for my professional development. It has allowed me to broaden my knowledge and apply it in a practical manner.key achievements: 1. Developed detailed business plans and strategies for successful execution of electrical, mechanical, civil, agriculture, hydraulics, environment, water resources and architecture projects.2. Assisted in the preparation of engineering designs, specifications, and cost estimates for various engineering projects.3. Generated reports analyzing various aspects of proposed engineering projects.4. Coordinated with stakeholders and clients to ensure effective implementation of engineering projects. Show less

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  Alexander MacLean

  Sept 2022 - now

  Business Analyst

  Responsible for implementing a new LMS to transform the company practices into new cost-effective solution leading to efficient processes and enhanced user experience within the digital department of a £10m, medium-sized organization in the education and training industry.Key Duties: • Gathered detailed requirements to understand the needs, wants and goals of stakeholders. • Built a TO-BE target operating model to show the added value of the new LMS features.• Organised and facilitated workshops to gather detailed requirements and documented user stories and process maps during the project discovery phase.Achievements• Migrated to a new learning management system whilst incorporating an ecommerce platform thus increasing sales each month.• Helped stakeholders embed recorded videos into the LMS which reduced the training times.• Successfully developed and migrated the business to a new learning management system (LMS), which increased the student satisfaction.• Created customer journey maps for existing and new system. Comparison showed time saving for students in task completion and meeting deadlines. Show less