Muhammad Munawar Haider

Experience

• 

  IT Village Pvt Ltd

  Mar 2008 - Feb 2009

  System Support Internee

  i. Resolving computer H/W and S/W related faults.ii. Troubleshoot network related problems.

• 

  Star Tech PVT Ltd

  Feb 2009 - Sept 2011

  System Support and Hardware Engineer

  i. Hardware and Software Installation and Troubleshooting.ii. Microsoft Office Outlook Configuration and troubleshooting.iii. Troubleshoot network related problemsiv. Laying network cables and I/O’s patching

• 

  The University of Lahore

  Nov 2011 - Apr 2017

  • Oversee the daily operations of the IT lab, including equipment maintenance, user support, and lab scheduling.• Train and supervise IT Lab Attendants.• Troubleshoot complex technical issues and escalate problems as needed.• Ensure lab security and compliance with relevant policies.• Develop and implement lab policies and procedures.• Assist in the planning and implementation of new lab technologies and services.• Provide technical guidance and support to IT Lab Attendants.• Generate reports on lab usage and equipment performance. Show less • Maintain and troubleshoot computer hardware and software in the IT lab. • Assist students and faculty with technical issues related to lab equipment. • Ensure the proper functioning of lab equipment, including printers, scanners, and network connectivity. • Set up and maintain lab workstations with necessary software and configurations. • Assist in the inventory and maintenance of lab equipment and supplies. • Provide basic technical support to users. • Maintain a clean and organized lab environment. • Assist in the implementation of new technologies and software. Show less

  • IT Support Technician

    Dec 2015 - Apr 2017

  • IT Lab Supervisor

    Jan 2014 - Nov 2015

  • IT Lab Attendant

    Nov 2011 - Dec 2013
• 

  Orient Group Of Companies

  Mar 2017 - Oct 2019

  Sr.officer IT

  As a Senior Officer IT Support, I have performed many tasks i.e.• Providing local and remote support to Head Office and its all countrywide branch offices and 500+ users.• Management of Active Directory integrated with Corporate Instant Messaging System (Spark) for secure, real-time communication between all employees.• Restricting webmail, Internet access for all users.• Monitoring and Managing Windows based Domain Controllers, File Servers, and DNS.• Configuration and troubleshooting of SAP application at end user.• Microsoft Office Outlook Configuration and troubleshooting.• Using VNC Server for Remote Accessing.• Hardware, Software Installation and Troubleshooting.• Resolving network printer related problems.• Visit to client sites to help with Installation and Troubleshooting.• Managing hardware inventory and Standardized all I.T. related forms and documents.• Provide consultancy via chat support through Spark and Skype. Show less

• 

  Unilever

  Oct 2019 - now

  IT Depot and Helpdesk Engineer | Unilever Foods Factory, Ice Cream Factory (Walls), and Region wise Sales Offices (District Punjab, Pakistan).Resource Provider: Steps Ahead Private Limited (SAPL)Key Responsibilities: 1. Provides support for software and hardware support for desktops and laptops.2. Maintaining Assets (Laptop and desktop) inventory using AssetTrack Tool.3. Perform Tasks installs, collect, Rolling Refresh, and changes as required.4. Investigate and resolve users' problems or escalate them to next-level support if required.5. Maintains a high degree of professionalism in actions, demeanor, and dress. 6. Ensures customer satisfaction throughout the service delivery transaction in the Service-Now ITIL tool by Unilever.7. Utilize Aternity's APM (Application Performance Monitoring) and EUEM (End User Experience Monitoring) capabilities to identify and address user experience efficiency gaps (or flow disruptions) and optimize IT infrastructure for peak performance.8. Support Microsoft Azure, Active Directory, and Citrix Workspace users.9. Microsoft Office 365 desktop applications Support.10. Build Laptop devices based on Microsoft Autopilot Technology base Build (Windows 11).11. Creating and managing the tickets or Incidents in the "Service-Now" ITIL Environment for documentation of resolving user Problems.12. Cloud Computing using Citrix workspace by Unilever.13. Wipe End-of-life devices using the tool "Blancco" (www.blancco.com)14. Managing the Microsoft 365 suite, Entra ID (formerly Azure Active Directory), and Azure cloud services (Reset User’s Password, Fetching BitLocker Recovery key).15. Managing user accounts (M365 admin center, Azure AD) and managing of M365 licensing.16. Managing Microsoft Intune endpoint portal to enroll devices Show less IT Engineer | Unilever Foods Factory, Ice Cream Factory (Walls), and Region wise Sales Offices (District Punjab, Pakistan).Resource Provider: Ntek Solutions (www.nteksolutions.net),Managed By: Outsource International (www.intoutsource.com), Unisys (www.unisys.com)Key Responsibilities: 1. Provides support for software and hardware support for desktops and laptops.2. Maintaining Assets (Laptop and desktop) inventory using AssetTrack Tool by Unisys.3. Perform Tasks installs, collect, Rolling Refresh, and changes as required.4. Investigate and resolve users' problems or escalate them to next-level support if required.5. Maintains a high degree of professionalism in actions, demeanor, and dress. 6. Ensures customer satisfaction throughout the service delivery transaction in the Service-Now ITIL tool by Unilever.7. Providing support for Microsoft Azure Active Directory and Citrix Workspace users.8. Microsoft Office 365 desktop applications Support.9. Build Laptop devices based on Microsoft Autopilot Technology and SCCM base Build (Windows 10).10. Creating and managing the tickets or Incidents in the "Service-Now" ITIL Environment for documentation of resolving user's Problems.11. Cloud Computing using Citrix workspace by Unilever.12. Utilize Aternity's APM (Application Performance Monitoring) and EUEM (End User Experience Monitoring) capabilities to identify and address user experience efficiency gaps (or flow disruptions) and optimize IT infrastructure for peak performance.13. Wipe End-of-life devices using the tool "Blancco" (www.blancco.com)14. Providing IT Chat / Remote Support to Remote users using the tool "LogMeIn Rescue" or "MS Teams". Show less

  • IT Depot and Helpdesk Engineer

    Mar 2024 - now

  • Business Support Center Engineer

    Oct 2019 - Feb 2024