Joseph Morgan

Experience

• 

  Advanced Logistics Consulting, Inc

  May 2013 - Dec 2018

  Logistics Consultant

  Primary focus on driving long-term customer success and sustainable process optimization by leading the migration of legacy data systems to Oracle JD Edwards ERP software. My expertise included configuring Warehouse Management Systems (WMS), Inventory Management Systems (IMS), and EDI to streamline operations. I integrated JD Edwards ERP with various data collection systems, ensuring seamless data flow and accurate transaction logging. Working across industries such as pharmaceuticals, consumer goods, and healthcare, I built long-term relationships with executives while delivering tailored solutions that supported their unique operational needs. Show less

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  Enlighten Operational Excellence

  Jan 2019 - Jul 2023

  Led team of 11 in executing enterprise SaaS implementations founded on Continuous Improvement Lean methodology and Operational Excellence principles. Strong focus on driving Customer Success Management and account growth, ensuring sustainable outcomes by applying key Change Management principles to guide clients through the adoption process. Led team of 3 in executing Enterprise SaaS implementations founded on Continuous Improvement Lean methodology and Operational Excellence principles. Primary focus on client onboarding and relationship management, ensuring a smooth transition and long-term success. By leveraging key Change Management principles, I guided clients through the adoption process, fostering engagement and ensuring sustainable outcomes with measurable value. Strong focus on current-state process mapping and waste identification to configure the Enlighten SaaS platform within workstreams. By conducting process observation, data collection, and statistical data analysis, I was able to drive the configuration of the software and influence people leader coaching sessions on software use and adoption of continuous improvement Lean methodologies.

  • CSM Program Director

    Aug 2020 - Jul 2023

  • CSM Program Manager

    Nov 2019 - Aug 2020

  • Management Consultant

    Jan 2019 - Nov 2019