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Kiran Menon

Kiran Menon

Technical Support Executive

Followers of Kiran Menon1000 followers
location of Kiran MenonThrissur, Kerala, India

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  • Timeline

  • About me

    Project and Administrative Manager with over 10 years of Professional Experience in Private and Govt. Organisations

  • Education

    • College of Engineering, Trivandrum

      2012 - 2014
      Master of Business Administration (MBA) Marketing, Systems

      Head Student representative managing the Management Fest

  • Experience

    • Sutherland Global Service Limited

      Oct 2008 - Apr 2010
      Technical Support Executive

    • UST Global

      Aug 2010 - Jun 2012
      Incident Manager

      Have handled more than 1 Global outages of Sev 0 scale (impacting more than 10,000 users) with expertise and have been appreciated by the clients for being a pioneer support for quick resolutions.Have been recognized as one of the critical resources and have been selected as the best employee of the team for the second quarter 2011.Periodically reviewed SOP’s provided to the team and been successful in improvising the process and have been recognized and appreciated by the client.Successfuly conducted the project aniversary and fun events during all celebrations. Show less

    • EY

      Aug 2014 - Feb 2016
      Attendee Coordinator, Event Management Team

      Being a part of one of the big four in the world (EY), provides me an opportunity to be a part of the highest performing event management team in global shared services. As an associate my job role includes creating and managing registration process, RSVP reports and rooming lists with an aim of exceptional client service. Apart from the event management activity, I am able to contribute in capturing the best of ability in my team by undertaking training classes in communication, personality development etc.Collecting the requirements from Event Planner.Building and Maintaining Registration sites.Creating RSVP Reports.Creating Rooming List.Delivering Exceptional Client Services Show less

    • Kerala State IT Mission

      Mar 2016 - Aug 2018
      District Project Manager e-Governance

      Manage all Governement e-Governance initiativesCordinator of DeGS for the districtHead of the Akshaya Project in the District

    • IDBI Federal Life Insurance

      Sept 2018 - May 2019
      Assistant Manager Training

      Managed the training for Calicut region for Sales and customer service professionals. Provide Product and Process training for Branch, BANCA and Agency Channel in Calicut zone for over 50 resources.

    • American India Foundation

      Jun 2019 - Feb 2020
      Consultant

      Using Project Implementation skill to make a difference in Society.

    • EduBridge Learning Pvt. Ltd.

      Feb 2020 - Apr 2021
      Training Project Manager in Edubridge Learning Pvt. Ltd.

      Managing South Kerala Skill Development project is Association with ASAP, Govt. of KeralaResponsibilities include, Selection and Training the Trainers. End to End Administrative and finance functions for the entire batches in South Kerala

    • HDFC Life

      Jul 2021 - Jul 2022
      Deputy Manager

    • IDS NEXT Business Solutions Pvt Ltd

      Jul 2022 - now
      Project Manager

      Project Manager Customer Success

  • Licenses & Certifications

    • Foundations of Project Management

      Grow with Google on Coursera
      Oct 2022
      View certificate certificate

    • Fundamentals of Digital Marketing

      Google
      Apr 2021

    • ITIL Foundation Level

      EXIN

    • Red Hat Certified Engineer (RHCE)

      RedHat Co-op

    • ISTQB

      ISTQB® - International Software Testing Qualifications Board

  • Volunteer Experience

    • CSR for distribution of Uniforms and Other study utensils

      Issued by UST Global
      UST GlobalAssociated with Kiran Menon