Rona Gwen David

Experience

• 

  Smart Communications, Inc.

  Oct 2006 - Oct 2016

  • Handled the end-to-end development and roll out of projects and/or requests from IRM, Finance, Enterprise Business Group and International Departments of SMART• Prepared detailed project plans, identified resource requirements, and created work estimates and realistic timelines• Presented the projects to a panel and secured approvals for deployment• Monitored work progress and adjusted work plans as necessary ensuring balance of work quality, resources, prioritization and timeline in mind• Managed multiple projects simultaneously and drove it forward while providing periodic status updates to the project team and management• Closely coordinated with various teams involved and facilitated resolution of issues and concernsKey Achievement: Successfully managed and implemented SMART Surf Abroad 550 Show less • Lead the migration of SMART RED subscribers' data and profile• Prepared initial data for the migration of SMART Prepaid subscribers• Interviewed applicants to the team• Provided technical inputs to new proposals during project planning stage • Closely worked with project managers, business analysts, developers and QA testers in specifying requirements, project planning, development execution and acceptance with the end-users• Created documents required in the various stages of the SDLC• Provided technical production support while on-duty and on-call to different departments. Investigated production issues and provided effective and timely resolutions• Lead a team of developers to complete a project• Designed systems based on the project requirements as approved by the project team• Conducted peer training of existing systems and applications for smooth knowledge transfer Show less • Performed as an Application Developer and Production Support for Data Warehouse and Billing Systems• Developed and enhanced programs using Oracle (9i, 10g, 11g), UNIX/LINUX shell scripts, Pro C, JSP and Java• Participated in the planning, analysis, design, development, testing and implementation of applications in the SMART IT systems• Lead and managed a team of 10 members, assisted in program coding and debugging, assigned tasks and deliverables while being keen on the timelines, and performed documents checking submitted• Responsible for the creation and activation of accounts for the mobile satellite communications of Inmarsat BGAN service• Guided junior developers in the on-boarding process• Created documents required in the various stages of the SDLC, uploaded them in the Document Management System and have them approved.• Provided technical production support while on-duty and on-call to different departments. Investigated production issues and provided resolutions thru datafix or enhancement Show less • Developed and enhanced programs using Oracle SQL and PL/SQL, Oracle Discoverer, Oracle Forms and Reports 6i and 9i, UNIX/LINUX shell scripts• Participated in the planning, analysis, design, development, testing and implementation of various applications and systems as required by the business• Designed, coded and enhanced screens using Oracle Web and Client Forms for the different modules of SMART MVNO Hongkong and Singapore. Also prepared reports for Top Management.• Created documents required in the various stages of the SDLC and complied with software development standards• Met up with the clients to thoroughly discuss business requirements• Provided technical production support while on-duty and on-call to different departments. Investigated production issues and provided resolutions through datafix or enhancement Show less

  • Sr. IT Project Management Officer for IT-Billing System

    Jul 2013 - Oct 2016

  • Sr. Software Development Analyst

    Jan 2011 - Jun 2013

  • Software Development Analyst

    Jan 2009 - Dec 2010

  • Jr. Software Development Analyst

    Oct 2006 - Dec 2008
• 

  Yellow Hook Towing

  Apr 2018 - Aug 2018

  Virtual Assistant and Appointment Setter

  • Answered calls and gathered detailed information provided by the client in need of Tow, Ditch recovery, Boost, Unlock vehicle, Fuel Delivery or Tire Change service• Timely dispatched Driver at the right location to provide the requested service and closely coordinated with the client regarding the dispatch• Provided correct invoices to the client• Researched products and coordinated with suppliers• Prepared bi-monthly payroll of employees• Reviewed the company's website, provided suggestions for its improvement and prepared a business requirements document for its enhancement• Ensured that the company is on the top in search engines• Collaborated with designers for the branding and new logo of the company Show less

• 

  Bizemp Enterprise, LLC

  Jun 2020 - Feb 2021

  Ecommerce Virtual Assistant

  * Do product research through leaf sourcing, wholesale and tactical online arbitrage* Contact brands to coordinate wholesale accounts

• 

  Amdocs

  Jan 2021 - now

  Responsible and accountable for services to account operations including coordinated management of multiple related projects/activities/accounts aimed at achieving strategic business and organizational objectives with high quality. These services contain complex activities that may span different functions, organizations, geographic regions, and cultures.

  • Service Delivery Manager

    Mar 2022 - now

  • PMO Professional

    Jan 2021 - Feb 2022