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Blesson Koilraj

Blesson Koilraj

Product support

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location of Blesson KoilrajSalem, Tamil Nadu, India

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  • Timeline

  • About me

    Product support engineer at Zoho

  • Education

    • Sona School of Management

      2019 - 2021
      Master of Business Administration - MBA Sales and Marketing Operations/Marketing and Distribution Teacher Education 78%

    • Sona College of Technology

      2015 - 2019

  • Experience

    • Replicon

      Jul 2021 - May 2022
      Product support

    • Gofrugal Technology Private Limited

      Jul 2022 - Jul 2023
      Member Assure Care

      Assisting Customers by handling all type of queries including front end and Backend of applicationTaking Customer Ownership and Internal team coordination for resolving issuesBasic understanding and hands on experience in beginner level SQL Queries and SQL codingExperience with basic Backend server-based applications for query resolutionsBeginners knowledge on Oracle and AWS Database and its functionalitiesHands on experience in EDI configuration and registrationDocumentation capturing of each and every data in each case and internal MOMsMobile and Web related application requirements interactions with client.Providing KT and Demo for mobile and Web application clients as per new features of the product.Handling and managing escalations on priority.Analysis and forecasting each case. Reviewing and closing the customer queries on a reasonable timing Show less

    • Zoho

      Jul 2023 - now
      Product Support Engineer

  • Licenses & Certifications