Do Tay Nguyen (Tony)

Experience

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  Furama Resort Danang

  May 2014 - Apr 2015

  Receptionist
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  Vinpearl

  Jun 2015 - Oct 2017

  - Manage Front Office team with 52 staffs at Reception, Conceirge, Bellman, Service Center, Bussiness Center - Observe and monitor staff performance to ensure efficient operations and adherence to hotel’s policies and procedures.- Answer inquiries pertaining to hotel policies and services, and resolve guest's complaints.- Assign duties to workers, and schedule shifts. - Training staffs.- Interview and hire applicants.- Evaluates the job performance if each front office employee.- Check and ensure that consistency and correct procedures in the service for guest according to the hotel’s policy and regulations.- Review daily front office work and activity reports generated by Night Audit.- Prepare performance reports related to front office.- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.- Participate in the inspection and checking the preparation for VIP’s and ensure that they will receive properly treatment as VIP during their stay.- Maintains working relationships and communicates with all departments.- Maintain required pars of all front office and stationary supplies.- Perform marketing and public relations activities.- Contact with guest necessary after their stay for better comments on public media. Show less - Perform services behaviors in daily operation basic toward the guest.- Responsible for all aspects of hotel operation affecting guest stay.- Handle guest complaints and refer them as necessary, follow up on corrective action.- Implement effective communication of guest feedback with all FO staffs ensuring quality guest service at all times.- Maintain high performance in the Lobby at all times.- Greet all guest personally as per resort Welcome standard, especial take care VIP guests.- Liaise with other departments and necessary outside contract to ensure excellent service delivery.- Review all Arrival list for all arrival VIP to check room allocations, amenities, and special requests.- Approve upgrades and special amenities in absence of manager.- Overall responsible for ensuring and maintaining the entire range of service offered for front of house areas includes all outlets Guest Relation officer, Buggy & Bell services, Concierge, Service Center team with the aim to maximum guest satisfaction.- Well known system recovery procedures. Show less

  • Front Office Director

    Nov 2016 - Oct 2017

  • Duty Manager

    Dec 2015 - Nov 2016

  • Receptionist

    Jun 2015 - Dec 2015
• 

  Hoian Central Hotel - www.hoiancentralhotel.com

  Nov 2017 - Jan 2020

  General Manager

  • Set up hotel service, room standards and facilities necessary for each department in the pre-opening period.• Organize the manning as reflected the hotel service standard • Establish and maintain standards of operation for hotel mission and assets that exists within the hotel.• Being in charge of all operation, benefit, regulation, policy of the property• Recruiting staffs and build up the team to maximize the manning plan and ensure operating smoothly.• Directly supervise the hotel & be in charge of all aspects of operations, day-to-day management at the hotel.• Analyzing service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.• Planning and implying sales plan and strategies to ensure alignment with the brand business strategy and proper room rate in the market.• Reviewing revenue and financial reports / statements to determine how performing against then budget. • Identifying opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary changes.• Ensuring the expense in under control and comply with company policies.• Performing other duties as assigned to meet business needs. Show less

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  SOJO Hotels

  Jun 2023 - Jun 2024

  Hotel Manager