Steven Palmer

Experience

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  Major Engineering Services Ltd

  Jul 1994 - Nov 1997

  Customer Service Representative
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  THE CARPHONE WAREHOUSE LIMITED

  Nov 1997 - Oct 2003

  Store Manager

  Store Manager - Multiple Stores Store Transition Manager (Tandy takeover & refurbished stores, whilst training new managers)Loss Prevention secondment - 6 monthsRecruitment Co-ordinator for London - Recruiting Assistant Managers & Sales for the London region.

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  Hays

  Oct 2003 - Jul 2004

  Recruitment Consultant
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  The Money Shop UK

  Nov 2004 - Nov 2006

  Cluster Store Manager

  Managed 3 Stores as Store Manager (Brighton, Worthing & Crawley)Area Manager (Development) 8 Stores South Coast Region

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  P&O Cruises

  Apr 2007 - Jul 2009

  Manager - Retail Operations - Cruise Ships

  Managing and looking after multiple boutiques and categories across various international cruise ships .

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  MSC Cruises

  Jul 2008 - Nov 2010

  Manager - Retail Operations - Cruise Ships

  Managing and looking after multiple boutiques and categories across various international cruise ships .Responsible for 14 onboard shops, including jewellery, fashion, fragrance and watches.Organising and Performing onboard fashion shows.

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  World Duty Free - WDF

  Nov 2010 - Jul 2016

  Luxury Retail Manager

  During my stint here, it was me who led the luxury department and managed fragrances, cosmetics, and accessories.By utilising my leadership skills, I managed a team of 30 direct reports for seamless operations.Moreover, I delivered best-in-class service so that we could achieve maximum client satisfaction.I achieved the following:* Accomplished highest sales in the history of the terminal .* Generated £18M worth of annual sales and increased revenue by 26%* Launched successful sales incentive, which resulted in boosting sales by 40%.2 x Secondments as Trading Manager due to high levels of performance & results. Show less

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  All Emergency Services Limited

  Jan 2016 - Jul 2016

  Account Manager - Retail Accounts

  Leveraged interpersonal skills to negotiate and secure 6 key contracts within 5 months, while meeting 100% sales targets.Providing written and verbal quotations within a timely manner to secure sales.

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  Signet Jewelers

  Aug 2016 - Nov 2020

  In this role , one of my key tasks was to organise training sessions and implement sales tools to increase revenue and improve overall business performance.* Closed original and reopened new larger store.* Recruited a team for seamless operations.* Managed routine store operations.* Motivated sales teams and trained staff members.* Devised and executed business strategies, while developing promotional material.The Results:* Commended for extraordinary performance and promoted to Top Store.* Played a key role in increasing sales by £890k and generated over £4.5M in sales during pandemic.* Promoted and led exclusive day events for luxury watches. Show less In this role , one of my key tasks was to organise training sessions and implement sales tools to increase revenue and improve overall business* Recruited a team for seamless operations.* Managed routine store operations.* Motivated sales teams and trained staff members.* Devised and executed business strategies, while developing promotional material.The Results:* Commended for extraordinary performance and promoted to Top Store.* Played a key role in increasing sales by £1.2M* Received performance incentive for fourth quarter of 2018/19 and contributed to accomplishing 8 out of 12 months store targets.* Promoted and led exclusive day event for Levian Diamond jewellery. Show less

  • Deputy Manager - Prestige Flagship Store

    Jul 2019 - Nov 2020

  • Store Manager

    Aug 2016 - Jul 2019
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  .

  Nov 2020 - Jun 2021

  Redundancy due to Covid-19 impact
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  Ramsdens Financial Limited

  Jul 2021 - now

  Branch Manager