Richard Thompson

Experience

• 

  Culver's Restaurants

  Jan 2004 - Jan 2008

  Shift Manager
• 

  McDonald's

  Jan 2008 - Jan 2012

  Assistant Manager

  Prepared training materials for a new departmentalized management program that increased store efficiency. Appointed and trained department heads to launch Restaurant Department Management (RDM). Lead by example to breed professionalism and reflect positively upon the businessSupervised store operations and analyzed performance to review with regional management. Completely upgraded Point of Sale system and store-wide backbone. Motivated my employees through an incentive program developed injunction with RDM. Managed payroll, store wide inventory, and aided store manager with maintenance tasks. Assisted the store manager to complete a profit and loss report to present regional management. Show less

• 

  Peoples Home Equity

  Jan 2012 - Jan 2013

  Junior Underwriter

  Responsible in aiding Underwriters to complete mortgage applications; consisting ofpreparing, organizing, and assigning priority to loan application documents based onloan type. Entrusted in maintaining a high level of accuracy on every document perDodd-Frank regulations. Required to work with brokers as a liaison of the companyto strengthen company relations.

• 

  Adecco

  Jan 2014 - Jan 2015

  Machine Operator
• 

  Culver's Restaurants

  Aug 2015 - Jun 2016

  Shift Manager
• 

  Snap-on Incorporated

  Jun 2016 - Apr 2021

  Franchise Systems Admin

  Main technical contact for inner department and route-based operations, focused on mitigating downtime, working as the intermediary contact between operational employees and IT. Assisted the business with continuous improvement within the franchise channel, leading to growth by increasing productivity and reducing overhead. Sole contact for all route survey platform needs, from daily support to in-depth developer involvement to patch bugs and elevating the end user experience. Created & maintained documentation and reporting needs in route operations. Show less

• 

  Heartland

  Apr 2021 - now

  Lead Technical Contact and Manager for 100k+ devices across dozens of large-scale corporations, including multiple server environments, managing devices globally. Key contact in creating and implementing business critical Mobile Device Management (MDM) systems and components. Lead Technical Contact in the creation, testing, documentation, implementation, version logging, and maintenance of multiple business critical systems through an MSP contract. Assist customers in root cause analysis and in-depth problem solving, build custom packages, profiles, and other deliverables upon customer request, manage business critical applications and server-based deployment programs.

  • Technical Solutions Specialist

    Aug 2023 - now

  • Professional Services & Support - Tier III

    Jun 2022 - Sept 2023

  • Technical Support Specialist

    Apr 2021 - Jun 2022