Deepak Sharma

Experience

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  Eprobe Inc

  Nov 2010 - Mar 2011

  Freelance Researcher
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  CMC LTD

  Aug 2011 - Dec 2013

  Siebel CRM Functional Consultant

  Project: Customer Relationship Management & Dealer Management SystemKey Responsibilities- Worked as a regional coordinator (CRM-DMS) for the NCR Region- Developing and analyzing reports through OBIEE and scheduling reports via automatic IBOT’s/Agents.- Processing change requests, managing releases, preparing release notes, and functional specifics.- Deploying Siebel CRM and training users on its various modules - sales, spares, services, and analytics.

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  HCL Technologies

  Dec 2013 - Jan 2015

  Engineer Product Support

  Project: Salesforce Technical Support Project – EMEA and AMER Regions.Key Responsibilities- Advocate customer needs/issues across the globe - AMER, EMEA, APAC regions.- Helping Salesforce system administrators around the globe to resolve issues via different mediums.- Data migration from other CRMs to Salesforce – import and export.- Integration of salesforce.com & outlook for synchronization of e-mails and contacts.- Defining bulk e-mails, campaigns, managing members for campaigns and events.- Keep application users informed about system functionality, enhancements, and latest releases.Customer profiles – Small business owners to large corporations, 1 user license accounts to multiple user license accounts, data ranging from 25-50 records up to a million, and more records. Show less

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  Tech Mahindra

  Jan 2015 - Jan 2017

  Senior Software Engineer

  Key Responsibilities:- Coordination with offshore team and management activities.- Collaborate with relevant users on Scope, BRS, BSS, and UAT activities.- Configuration, customization, market setups, and roll-outs.- Data migration from 1.5 CRM systems to Salesforce CRM 2.0 system.- Administration of Veeva CRM platform.- Worked extensively on Service Cloud and Case Management.- IT coordinator to lead the users to define UAT and deployment/implementation activities.- Administration (creating new objects, fields, page layouts, permission sets, assignment rules) of the org.- Liaisons with the development team and the business team to understand new business requirements. Show less

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  Barclays

  Mar 2017 - Jul 2018

  Assistant Manager

  - Core job entails leading Salesforce projects as a business analyst responsible for gathering functional needs and requirements, building project plans, measuring progress, and reporting status to the key stakeholders- Led and successfully launched the Lead Management Project for Scotland and Northern Ireland region leveraging Salesforce sales cloud- Also responsible for Salesforce declarative development wherein successfully delivered multiple projects such as SRP client outreach questionnaire, and Pathways to Purchase. Show less

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  MetLife

  Jul 2018 - Oct 2021

  Unit Manager - Strategic Consulting

  Salesforce and Strategic Consulting: - Design, plan, and execute business transformation plans across geographies.- Drive initiatives by proactively exploring control deficiencies associated with existing business processes and support models- Drive digital adoption of Salesforce CRM globally, provide system administration support, conduct long-term improvement operations, and innovate ways to meet mission goals- Partners with stakeholders on multiple levels to understand requirements both from a business and technical point of view- Share Salesforce success stories via Chatter with different markets to inherit and learn best practices from one anotherProject Management: - In an Agile framework, work as a Product Owner to define product roadmap and backlog items, create user stories, lead backlog grooming sessions and prioritization, liaison with service providers/vendors, and manage the annual budget. Show less

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  Accenture

  Nov 2021 - Oct 2024

  Technology Consulting Manager