Fayo Eboda

Experience

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  Apple

  Aug 2021 - Mar 2024

  • Proficiently diagnose and troubleshoot a diverse range of over 20 Apple devices by executing functional tests to guarantee optimal operation—test devices to ensure functioning capacity and provide maintenance details to customers.• Successfully educate a weekly average of 25 customers in navigating legacy and newly acquired devices effectively, ensuring their satisfaction with setup services. Display exceptional communication skills by translating complex technical issues into easily understandable terms for customers. Show less • Displayed adeptness in managing the full spectrum of retail inventory operations, encompassing more than 500 tasks monthly, including receiving, accurate counting, returns, and inventory analysis. Addressed intricate inventory-related inquiries and meticulously handled associated documentation with an accuracy rate of 98%.• Ensured optimal product availability within the store by orchestrating inventory activities with precision. Provided comprehensive training to team members, fostering an understanding of the pivotal relationship between effective inventory management and heightened sales performance. Show less

  • Technical Specialist

    Apr 2023 - Mar 2024

  • Operations Specialist

    Aug 2021 - Apr 2023

  • Product Specialist

    Aug 2021 - Dec 2021
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  Towson University

  Dec 2022 - May 2024

  Intern

  • Cultivated and led a team of 15 students in the field of data analytics, effectively harnessed their diverse strengths and enhanced outcomes, exceeding student expectations by actively contributing insights from the data analytics domain through participation in pertinent workshops. • Coordinated weekly curriculum and programming sessions, managed logistics, venue setup, and participant coordination while sharing entrepreneurial insights with students and arranged guest speakers as relevant opportunities emerged Show less

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  GroupMe

  Dec 2022 - May 2023

  Campus Ambassador

  • Collaborated with Microsoft to gain insights on over 150 students' perspectives, experiences, and interactions with the GroupMe messaging service. • Utilized data analysis techniques to process, cleanse, transform, and model data, unveiling valuable insights, drawing conclusions, and providing decision-making support.

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  PwC

  Jan 2023 - May 2023

  Analyst Extern

  • Collaborated within a problem-solving team to address complex business challenges by embracing curiosity, learning PwC's operations, and questioning data and facts. Provided research, analysis, and high-quality work adhering to standards. • Analyzed data by applying critical thinking, working collaboratively, and learning accounting principles. Supported selected phases of a financial statement audit, consulting projects, and/or a system implementation program in order to identify anomalies in the data. Show less

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  ColorStack

  Apr 2023 - now

  Member

  Colorstack is a tech nonprofit organization dedicated to fostering a strong cross-campus community that provides community building, academic support, and career development opportunities on a large scale. Their mission is to increase the representation of Black and Latinx Computer Science graduates who pursue successful technical careers.

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  JPMorgan Chase & Co.

  Jun 2024 - Aug 2024

  Analyst Intern

  • Assisted in the development and maintenance of SQL queries and stored procedures for data extraction and analysis.• Supported the creation of Tableau dashboards, providing key performance indicators (KPIs) for business monitoring.• Performed data cleaning and preprocessing using Excel, ensuring accurate and reliable data for analysis.• Collaborated with business analysts and stakeholders to understand data requirements and deliver relevant reports.• Utilized JIRA for tracking tasks and ensuring adherence to Agile project timelines. Show less