Mark Lloyd

Experience

• 

  John Lewis

  Nov 2007 - Feb 2010

  Service Desk Technician

  I worked for John Lewis Kingston, in the audio and television service desk . I helped customers solve problems with their computers, and electronic devices.

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  Business I.T. Systems Ltd

  Jan 2010 - Jun 2012

  Technical Support Engineer

  My primary duties were to manage six primary school networks. Visits where made weekly and were 3 hours in duration, during which time I resolve any IT problems the school has encountered in the past week . These include, adding computers to domains, adding news user accounts to the domain, maintaining printers and projectors, repairing faulty and damaged IT equipment, delivering and installing computers, printers and any consumables which the customer requires.Also, when required, building computers and laptops, creating images of school computers for backups and restoring images on a corrupt hard disk. Another aspect of my job is to check their backup systems weekly to ensure they are being made. Show less

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  Chase bridge primary school

  Jun 2012 - Feb 2014

  IT Services Technician

  I worked as an IT services technician for Chase Bridge Primary school, I managed accounts for over 700 pupils and staff, creating logins, and managing every aspect of the network and domain including:•Managing servers•Maintaining active directory•Setting permissions for users•patching in network switches •Maintaining backups•Repairing School computers•Installing and Imaging school computers•liaise with contractors as needed.

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  GL Education

  Mar 2014 - Apr 2025

  GL Education is a leading provider of trusted assessments, stakeholder surveys, self-evaluation systems and professional development services. We lead literacy, numeracy and ability testing in UK schools and our resources and services are used by schools in over 100 countries worldwide. Pioneers in digital testing, we have delivered over 7 million on-line tests to date.I assist the IT Support Manager in the day to day running of the companies servers and computer infrastructure and I am in charge of managing and maintaining the company anti virus systems, and maintaining a complete set of backups.I also create users and accounts for the company and create shares and folders as required,as such I have day to day use of Active directory and Exchange.I am currently learning about Citrix and managing the companies VPN servers. Show less

  • Senior Desktop Support Analyst

    Feb 2019 - Apr 2025

  • Desktop Support Analyst

    Mar 2014 - Feb 2019
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  Renaissance UK & Ireland

  Jun 2023 - now

  Senior Desktop Support Analyst