Dani S.

Experience

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  EXPANSIVE

  Jun 2019 - Apr 2020

  - Management of overall member satisfaction, invoicing, policies, and retention - Maintained and manage sales opportunities while keeping track of daily reporting and pipeline stages through our company CRM system.- Assisted in continually surpassing corporate sales goals to reach and stabilize 90% occupancy within 12 month period.- Event planning and space rentals: Including event and meeting space coordination, contracts, planning of all community events with clients, partnerships, and events with local companies (IE: DT JAX Gala).- Brand & Policies management: Updating complete branding of Novel Coworking/Expansive as changes to our look and design took place. This included a complete revamp of client invoicing, training materials, and onboarding guides. - Sales and Retention: Conducted guided property tours to prospective clients and investors. Helped to maintain occupancy of 90% between 2019 - 2020. Increased client retention by 50% and was able to meet all collection goals for this location - Mentor and Leadership: Mentored new Community Managers and Sales Managers as they joined our growing team on and off location. (From 16 to 38 locations nationwide in under 2 years). - Property Management: Maintained historical 4-story building through complete managment of all vendors, contractors, and employees on site. - Office Management: All tasks range from invoicing to restocking supplies for cafes, conference rooms, and business offices. Show less

  • Operation & Sales

    Mar 2016 - Apr 2020

  • Accounts Payable Specialist

    Jun 2019 - Mar 2020
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  Venture X - Charleston Garco Mill

  Jun 2020 - Aug 2021

  Event and Conference Room Sales | Marketing Manager | Brand Management | Social Media ManagementEVENT SALES: Worked with team, pipeline, and partnerships to rent and cater three conference room spaces and large venue, for corporate events, local events, etc. - Outbound and Inbound lead generation- Partnerships with local hotels, restaurants, and businesses- Networking and local engagement with Chamber to cultivate relationships and foster new opportunities- Promote new discounts, upsells, and packages to increase sales and drive event revenueMARKETING: Managed and coordinated marketing & branding efforts for 4 locations in the Carolinas (Greenville, Charleston, Charlotte, and Raleigh-Durham).- Social Media Management & Strategy - Blog and other Content Creation/Management- SEO reporting and management- Website and Landing page coordination and management - Weekly meetings to discuss overall marketing reports/analytics/insights and goals- Engaged with corporate and UFG to provide help with integrations and new website design through IDS- Content creator and social media manager for all locations- Support for all website/operate/connect discrepancies - Implemented new orientation slides and procedures for all locations- Created and implemented new digital proposals for all locations (sales) Show less Along with my roles as Marketing Manager/Brand Manager, I worked in Operations at Charleston - Garco Mill to help the team run smoothly and efficiently. - Non Member Events/Conference bookings- Implemented and built out CHS new Community Market- Implemented new procedures for keys and client move-outs- Created monthly newsletters for the location (sent both by email and broadcasted on center televisions). - Helped to Grand Open this location in October 2020. - Partnered with local hotels and businesses to provide vendor discounts to our clients and more Show less

  • Event Sales & Marketing Manager

    Aug 2020 - Aug 2021

  • Community Coordinator

    Jun 2020 - Aug 2021
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  Rock.Love.Social, LLC

  Mar 2021 - now

  Founder + CEO | Social Media Marketing

  Rock Love Social specializes in Social Media Management and strategy for small service/product providing businesses within the US. Ready to grow and convert followers? www.rocklovesocial.com- Brand Management - Social Media Management- Social Media Strategy - Content Strategy- Content Creation & Copywriting- Specialized Content Marketing- Blogging - 1:1 Social Media, Content Strategy & FAQ Consultations- Social Media Business Page Launch and Training- PR and Paid Ads Provider Show less

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  Launchpeer

  Aug 2021 - Apr 2023

  Client Experience, Marketing

  - Marketing: Including, Blogging, Social media, Video content for both YouTube and the website, Creative landing pages, Article writing and content managment for Forbes op-eds, SEO and website nurture, Paid Ads Managment and Moderation, Marketing analytics, and top of funnel updates for revenue team and sales. Creative design and assistance in creating new upsells, programs, and future event structures.- Sales: Created all upsells for the program and helped lead the sales department in the next steps, script writing, and new customer approaches. Assisted in full transition from Active campaign to Hubspot. Experience with Salesforce, HubSpot, Connect, and Active Campaign-Client Experience: Managed Launchpeer branded online community of startup founders. Help in escalating client questions to support, answering support and marketing questions, sharing and promoting upcoming events and opportunities, updating startup founders and changes and events in the industry and within Launchpeer. I also conducted both written and virtual interviews with Startup Founders to share with our leadership team and success managers. Show less

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  Dineline

  Mar 2023 - Feb 2024

  Customer Success Manager

  Dineline is a cutting-edge marketing and growth agency that empowers restaurants with data-driven solutions. Proprietary technology and expertly crafted online advertising strategies are the key ingredients to their success.Management of Account Managers & Overall Delivery of Service: Overseeing the performance and development of 16+ Account Managers, ensuring high-quality service delivery and client satisfaction.Account Assignments: Collaborating with the COO to match clients with Account Managers based on various factors.Ensure Speed and Quality of Service: Addressing client concerns promptly and ensuring the team delivers on promises.Daily Execution of Team & Administrative Tasks: Leading daily meetings, providing consistent training, review client status updates, and more.Experienced in digital marketing and restaurant industry.Strong people skills and the ability to manage and train a team effectively.Demonstrating ability to handle client concerns and escalations.Familiarity with Project Management systems and tools. Show less