Anna Isk

Experience

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  Evason Phuket & Bon Island

  Dec 2011 - Apr 2012

  Front Office and F&B Intern

  Customer management in Opera.Cash management in Micros.Organisation, preparation and service during events in Bon Island. Communication with guests during tsunami alert

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  Kempinski Hotels

  Jan 2015 - Jun 2015

  Front Office Intern

  • Maintenance of quality assurance within the reception department and its procedures.• Customer database management (Opera).• Participation and engagement of guests in the Discovery Loyalty program within the Global Hotel Alliance.• Handling check-ins and rooming of the guests.

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  Lausanne Palace

  Oct 2017 - Apr 2018

  Groups & Events Coordinator

  • Translating from French to English and printing menus and posters for events and banquets as per “Ordre de Service” (detailed F&B order on Opera)• Creation and distribution of “Ordre de Service”• Participate in the update of the wine and food menus in restaurants and events department.• Reservation of restaurants and preparation of private events through phone calls, emails and LaFourchette.• Collection of cash from guests for weekly non-prepaid F&B events• Helping with the cloakroom on big events: the Christmas Brunch.• Communication and teamwork within the Groups and Events department of 5 people. Show less

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  Base Nyon

  Oct 2018 - Apr 2019

  Front Office Agent and Marketing Assistant

  Responsible for the maintenance of detailed procedures in line with the policies related to each area of front desk:• Management of guest requests and reservations by email, phone and walk ins, providing prices and explaining hotel facilities. • Guest management in Protel.• Preparing pro-forma invoices to guests.• Responsible for fire detector management and contact with the firemen central • Preparing orders for Breakfast Bags every night, and its distribution every morning before 7am. Marketing: • Social Media marketing and management of Base Nyon's social media platforms (Facebook, Instagram, Google Plus). Housekeeping: • Preparation of housekeeping list and distribution to the FDC and the Gouvernante. • Keeping track of hotel belongings in the storage room.Maintaining the front desk supplies Show less

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  Fairmont Le Montreux Palace

  Aug 2019 - Nov 2019

  Front Office Agent

  Guest relationship management : • Handling guest invoices, city ledger and pro-forma invoices • Reviewing reservations on the day of arrival, handling VIP guest requests• Managing guests' and partners requests via phone, email and directly• Enrolling guests in the Accor Loyalty Program and explaining the advantagesRooms management : • Communicating with housekeeping to manage room availability• Attributing rooms according to reservation/special requests/no shows/cancellations Sales : • Responsible for commission based sales of rooms Maintaining the front desk supplies Show less

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  Sequent Group

  Jul 2021 - Jul 2022

  Trust Officer
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  Fidinam (Zürich) AG

  Mar 2023 - now

  Corporate Services Officer

  • Administration and management of corporate structures.• Adhering to reporting in various jurisdictions • Client onboarding / KYC & CDD requirements fulfillment• Maintenance of client relationships