Darlisa Bryant

Experience

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  Carolina Pottery

  Oct 1997 - Dec 1998

  Worked for Carolina Pottery Corporation in the Accounts Payable Department. Responsiblefor account billing from A through K accounts; Retail invoices and cover sheets; Spoke withvendors regarding any discrepancies or problems; opened mail and data entry. Assisted corporate accounting manager of a $30 million retail chain and maintained salesdata for several retail centers. Used spreadsheets for data capture and analysis; reconcileddeposit detail for interstate locations; organized month-end ledger detail; assistedaccounts payable and inventory control personnel with transaction capture and research;and disbursed media.

  • Accounts Payable Specialist

    Jul 1998 - Dec 1998

  • Accounting Assistant

    Oct 1997 - Jul 1998
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  Allan C. DeLaine, Attorney at Law

  Jan 1999 - Jan 2001

  Paralegal

  Assisted a general practitioner in the following areas: Conducted Real Estate transactionsincluding drafting HUD Settlement Statement, requesting payoff information, preparingTitle work, determining tax value of property, completing Deeds of Trust & Mortgages, aswell as transfer of ownerships; Family Law which included drafting divorce complaints,Power of Attorneys & name changes; Municipal matters involving DWI’s, non-moving &moving violations; Personal Injury cases including gathering information, medical &hospital bills, records and reports, and calculating medical bills. Some background withsimple criminal offenses, civil and felony cases. Additional duties include answering thephone, scheduling appointments, client relations and file management. Show less

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  First Citizens Bank

  Jan 2001 - Jan 2003

  Loan Exceptions Processor II

  To identify, process, and track all documentation/collateral exceptions on a multi-state,multi-bank level to ensure that the documentation and collateral for every account in theBusiness, Commercial, and Retail portfolios is complete, accurate and in compliance withbank policy and federal and state regulations. To identify and take necessary steps tocorrect any documentation or collateral that does not comply with federal, state, and bankregulations, policies and procedures. To ensure loan systems reflect the current andaccurate status of all documentation/collateral exceptions for each loan. Show less

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  Neuse Financial Services, Inc.

  Jan 2003 - Jan 2007

  Title Insurance Underwriter

  Residential and Commercial Licensed underwriter for the states of NC, SC, VA, WV & TN for a wholly owned subsidiary of First Citizens Bank and agent of Investors Title Insurance Company. Responsible for understanding and applying underwriting principals to process title insurance applications, policies and endorsements; quote rates; make independent decisions regarding underwriting issues; stay current on title insurance regulations, procedures and guidelines; maintain acceptable quality and productions standards; answer incoming calls, answer question and resolve issues. Show less

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  AES Title Partners, LLC

  Jan 2007 - Jan 2011

  Sr. Underwriter & Office Manager

  Responsible for understanding and applying underwriting principals to process title insurance applications, policies and endorsement; quote rates; make independent decisions regarding underwriting issues; stay current on title insurance regulations, procedures and guidelines; maintain acceptable quality and productions standards; answer incoming calls, answer question and resolve issue. Hired, supervised, and train staff members on office operations. Worked closely with the marketing representative to create a action plans and to oversee their success. Show less

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  Arise Virtual Solutions Inc.

  Jan 2012 - Dec 2015

  Home Based Chat Sales & Customer Service Specialist

  Partnered with Arise to service customers for one of the word’s largest information technology companies. Responsible for identifying customers needs and providing appropriate steps. Receiving inbound chats from customers regarding products and services, including making purchases or assisting customer with products they already own. Also provide customer service needs by assistance customers with order status info, delivery/carrier questions, payment status and returns.

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  The Practical Solution, LLC

  Oct 2013 - Sept 2023

  Freelance/Virtual Paralegal and Documentation Prep and Review Specialist

  Specialize in Commercial & Residential Real Estate which includes but are not limited to:- Draft closing documents (Notes, Deeds, Deeds of Trust, Loan Agreements, Loan Modifications, Commitment Letters, and Mortgage Releases.- Understanding pre and post closing needs, ability to work closely and effective communicate with Title Insurance Companies, Law Offices and Loan Officers.- Perform title searches, record documents, coordinate title work, and obtain title insurance As a Documentation Specialist I have the expertise to prepare the following documents without giving legal advice: General Warranty Deeds, Simple Wills and Trust, Non-Contested Divorce Paperwork, Name Changes and State Statue Power of Attorneys.Additional skills include the ability to act as a virtual appointment scheduler, witness interviewer, and documentation signings. Show less

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  Hilton

  Apr 2016 - Sept 2020

  Act as the last point of recovery for guests who have had an unpleasant experience at one of the Hilton Family of brands. Responsible for taking inbound calls from unsatisfied guests, and working to create a caring image of Hilton Hotels Corporation that will potentially restore guest's faith in our brands. Also responsible for collaborating with hotel managers/owners in partnership to increase overall guest loyalty to the Hilton Family of brands in the US and Internationally. Responsible for selling hotel expereinces to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service, to consult with them in reaching customized solutions to meet their travel needs.

  • Corporate Guest Relationship Specialist

    Oct 2016 - Sept 2020

  • Reservation Sales

    Apr 2016 - Oct 2016
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  NC Department of Health and Human Services

  Mar 2021 - now

  Collaborate with stakeholders to ensure that the EO143 policy is being met -departmental wide - by reviewing, reconciling, and analyzing documentation. Then toapply the policy and make informed decisions and/or create process improvementsthat are policy aligned. Using Excel, Tableau, PowerPoint, and Word, I partner with theBSAO team to create DHHS’s monthly and year-end Executive Summary Report whichfocuses on the policy impact of the whole departments financial metrics, with my focusbeing the HUB/COVID Spend(including Amazon Spend) and COVID Contracts sectionand rebranding the style of the report. Currently acting as the HUB Liaison for DHHSand responsible for preparing the quarterly HUB totals reported to the Department ofAdministration - HUB Office, engage in communication with HUB leadership and otherliaison’s on ideas of how to increase HUB equity & usage via monthly incubatormeetings. Show less

  • Interim Business Systems, Analytics, and Operations Manager

    Aug 2023 - now

  • Policy Analyst

    Jul 2022 - now

  • Business System Analyst

    Mar 2021 - Jul 2022