AREZA MELLO

AREZA MELLO

Customer Service Analyst

Followers of AREZA MELLO1000 followers
location of AREZA MELLOSão Paulo, São Paulo, Brazil

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  • Timeline

  • About me

    Pricing Manager

  • Education

    • Universidade Cruzeiro do Sul

      2014 - 2017
      Bachelor's degree Administração e Negócios
    • Universidade Cidade de São Paulo

      2011 - 2012
      Pos graduacao em logistica Logistica
    • Universidade Cidade de São Paulo

      2008 - 2010
      Tecnologo International Business/Trade/Commerce
  • Experience

    • ILS Cargo Group

      May 2008 - Feb 2011
      Customer Service Analyst

      The first experience I had in international logistics, starting as a trainee and then analyst. I learnt a lot and improved my operational skills.

    • DHL

      Mar 2011 - Nov 2018

      My current role is to support team and management with problem solving and best solution to customers mainly for inbound shipments. I am also responsible to develop relationship with our customers in order to create partnerships. I have been in the company for some years now, in which I spent three of them as an in house at an automotive customer, my nain role was to facilitate communication between teams, staff training and continuous improvement ( air and ocean). Customer service analyst, handling import and export operations, follow up,staff trainning,improvement activities of services. I had the opportunity of taking a international trainning in ILS Miami facilities.

      • Senior Customer Representative

        Mar 2014 - Nov 2018
      • Customer Service Analyst

        Mar 2011 - Mar 2014
    • DUX Logistics

      Nov 2018 - Jan 2021
      Team Supervisor

      Working along with the team to coordinate operations and daily activities, in order to perform skilled, fast and in a effective way. Driving all stakeholders to high performance attitude in order to make our customers sucessfull and safe.

    • English with teacher Are

      May 2020 - Jan 2023
      Business English teacher
    • GDX Cargo Logistics

      Nov 2021 - Jul 2022
      Supervisor de operações
    • DUX Logistics

      Jan 2023 - now
      • Pricing I Procurement Manager

        Jan 2024 - now
      • Operations Manager

        Jan 2023 - Jan 2024
  • Licenses & Certifications

    • IELTS- Cambridge

      IELTS Official
      May 2021
  • Volunteer Experience

    • Professora

      Issued by Aldeias Infantis SOS Brasil on Aug 2013
      Aldeias Infantis SOS BrasilAssociated with AREZA MELLO
    • Voluntaria

      Issued by SESC SP Serviço Social do Comércio on Apr 2013
      SESC SP Serviço Social do ComércioAssociated with AREZA MELLO