AREZA MELLO

Experience

• 

  ILS Cargo Group

  May 2008 - Feb 2011

  Customer Service Analyst

  The first experience I had in international logistics, starting as a trainee and then analyst. I learnt a lot and improved my operational skills.

• 

  DHL

  Mar 2011 - Nov 2018

  My current role is to support team and management with problem solving and best solution to customers mainly for inbound shipments. I am also responsible to develop relationship with our customers in order to create partnerships. I have been in the company for some years now, in which I spent three of them as an in house at an automotive customer, my nain role was to facilitate communication between teams, staff training and continuous improvement ( air and ocean). Customer service analyst, handling import and export operations, follow up,staff trainning,improvement activities of services. I had the opportunity of taking a international trainning in ILS Miami facilities.

  • Senior Customer Representative

    Mar 2014 - Nov 2018

  • Customer Service Analyst

    Mar 2011 - Mar 2014
• 

  DUX Logistics

  Nov 2018 - Jan 2021

  Team Supervisor

  Working along with the team to coordinate operations and daily activities, in order to perform skilled, fast and in a effective way. Driving all stakeholders to high performance attitude in order to make our customers sucessfull and safe.

• 

  English with teacher Are

  May 2020 - Jan 2023

  Business English teacher
• 

  GDX Cargo Logistics

  Nov 2021 - Jul 2022

  Supervisor de operações
• 

  DUX Logistics

  Jan 2023 - now

  • Pricing I Procurement Manager

    Jan 2024 - now

  • Operations Manager

    Jan 2023 - Jan 2024