
Pablo Nunez
Operation, Supervisor

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About me
CX Director of Operations at Foundever, #MAXpert
Education

Hollywood Hills High School
2002 - 2005High School High School/Secondary Diplomas and CertificatesActivities and Societies: HHH Soccer team Art Club Varsity soccer team
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Universidad Hispanoamericana (CR)
2018 - 2019Licentiate degree Finanzas Specialty in Finance.webp)
Universidad Hispanoamericana (CR)
2015 - 2017Bachelor’s Degree Business Administration, Management and Operations Banca & FinanzasActivities and Societies: Finance and Banking
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Universidad Americana (CR)
2011 - 2012Bachelor’s Degree Graphic Design
Experience

Sykes Enterprises, Incorporated
Aug 2005 - Mar 2018Operation, Supervisor
SYKES Costa Rica
Oct 2007 - May 2022Manage account performance and achieve contractual metrics utilizing GO GREEN methodology to achieve results, wide experience in billing and financial forecasting processes by deadlines, accountable of account receivable and adherence of accounting systems. ISAR compliance knowledge and staffing exposure (requirements vs commitments).Current Operation over 200 FTEs – NPS and CSAT expertise, entrepreneurs in this field among contact centers. In addition to provide information for client communications in matters of support center performance reporting, systems, product development and complaints. Distribute key information received to internal management, planning, development, implementation and maintenance of one account. Show less
Account Operations Manager
Aug 2005 - May 2022Account Supervisor
Jul 2015 - Jan 2022Senior Team Manager
Oct 2007 - Jul 2015

Sitel Group
May 2022 - May 2023Senior Operations Manager
Foundever
Jun 2022 - nowDirector of Operations
Feb 2024 - nowDirector of Operations TT
Jun 2022 - Feb 2024
Licenses & Certifications

Caring Leader 1st, 2nd and 3rd edition
L&D Sykes Latin America S.AJun 2013
Excel 2007/2010 Advanced
H&L ProyectosAug 2012- View certificate

Fundamentos del teletrabajo
LinkedInMar 2020 - View certificate

Fundamentos de la productividad
LinkedInApr 2020 - View certificate

Critical Thinking
LinkedInJan 2020 - View certificate
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Scrum Fundamentals Certified
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)Jun 2018 - View certificate

Fundamentos de la gestión del tiempo
LinkedInApr 2020 
Leading at the Speed of Trust
Franklin Covey GibraltarOct 2019- View certificate
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Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)May 2020 - View certificate

How to Set Goals When Everything Feels Like a Priority
LinkedInJun 2022
Honors & Awards
- Awarded to Pablo Nunez10 years at Sykes Sykes CR Mar 2016 Celebration of 10 years in Sykes
- Awarded to Pablo NunezBest Practice sharer at Capital One, Richmond VA Capital One COF Feb 2014 Best practice sharing at COF Virginia, intended to enrich escalations and tier 1 interactions. Efficiency strategies to reduce waste.
Volunteer Experience
Coordinator
Issued by ComprometeRSE SYKES COSTA RICA on Dec 2014
Associated with Pablo NunezVolunteer
Issued by ComprometerRSE Sykes Costa Rica on May 2012
Associated with Pablo NunezVolunteer
Issued by ComprometeRSE Sykes Costa Rica on Apr 2013
Associated with Pablo Nunez
Languages
- enEnglish
- spSpanish
- poPortuguese
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