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Pablo Nunez

Pablo Nunez

Operation, Supervisor

Followers of Pablo Nunez802 followers
location of Pablo NunezSan José Metropolitan Area

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  • Timeline

  • About me

    CX Director of Operations at Foundever, #MAXpert

  • Education

    • Hollywood Hills High School

      2002 - 2005
      High School High School/Secondary Diplomas and Certificates

      Activities and Societies: HHH Soccer team Art Club Varsity soccer team

    • Universidad Hispanoamericana (CR)

      2018 - 2019
      Licentiate degree Finanzas Specialty in Finance

    • Universidad Hispanoamericana (CR)

      2015 - 2017
      Bachelor’s Degree Business Administration, Management and Operations Banca & Finanzas

      Activities and Societies: Finance and Banking

    • Universidad Americana (CR)

      2011 - 2012
      Bachelor’s Degree Graphic Design

  • Experience

    • Sykes Enterprises, Incorporated

      Aug 2005 - Mar 2018
      Operation, Supervisor

    • SYKES Costa Rica

      Oct 2007 - May 2022

      Manage account performance and achieve contractual metrics utilizing GO GREEN methodology to achieve results, wide experience in billing and financial forecasting processes by deadlines, accountable of account receivable and adherence of accounting systems. ISAR compliance knowledge and staffing exposure (requirements vs commitments).Current Operation over 200 FTEs – NPS and CSAT expertise, entrepreneurs in this field among contact centers. In addition to provide information for client communications in matters of support center performance reporting, systems, product development and complaints. Distribute key information received to internal management, planning, development, implementation and maintenance of one account. Show less

      • Account Operations Manager

        Aug 2005 - May 2022

      • Account Supervisor

        Jul 2015 - Jan 2022

      • Senior Team Manager

        Oct 2007 - Jul 2015

    • Sitel Group

      May 2022 - May 2023
      Senior Operations Manager

    • Foundever

      Jun 2022 - now

      • Director of Operations

        Feb 2024 - now

      • Director of Operations TT

        Jun 2022 - Feb 2024

  • Licenses & Certifications

    • Caring Leader 1st, 2nd and 3rd edition

      L&D Sykes Latin America S.A
      Jun 2013

    • Excel 2007/2010 Advanced

      H&L Proyectos
      Aug 2012

    • Fundamentos del teletrabajo

      LinkedIn
      Mar 2020
      View certificate certificate

    • Fundamentos de la productividad

      LinkedIn
      Apr 2020
      View certificate certificate

    • Critical Thinking

      LinkedIn
      Jan 2020
      View certificate certificate

    • Scrum Fundamentals Certified

      SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
      Jun 2018
      View certificate certificate

    • Fundamentos de la gestión del tiempo

      LinkedIn
      Apr 2020
      View certificate certificate

    • Leading at the Speed of Trust

      Franklin Covey Gibraltar
      Oct 2019

    • Scrum Fundamentals Certified (SFC)

      SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
      May 2020
      View certificate certificate

    • How to Set Goals When Everything Feels Like a Priority

      LinkedIn
      Jun 2022
      View certificate certificate

  • Honors & Awards

    • Awarded to Pablo Nunez
      10 years at Sykes Sykes CR Mar 2016 Celebration of 10 years in Sykes
    • Awarded to Pablo Nunez
      Best Practice sharer at Capital One, Richmond VA Capital One COF Feb 2014 Best practice sharing at COF Virginia, intended to enrich escalations and tier 1 interactions. Efficiency strategies to reduce waste.

  • Volunteer Experience

    • Coordinator

      Issued by ComprometeRSE SYKES COSTA RICA on Dec 2014
      ComprometeRSE SYKES COSTA RICAAssociated with Pablo Nunez

    • Volunteer

      Issued by ComprometerRSE Sykes Costa Rica on May 2012
      ComprometerRSE Sykes Costa RicaAssociated with Pablo Nunez

    • Volunteer

      Issued by ComprometeRSE Sykes Costa Rica on Apr 2013
      ComprometeRSE Sykes Costa RicaAssociated with Pablo Nunez