Colin Price

Experience

• 

  Sage Software

  Oct 2000 - Mar 2009

  Reporting to the Head of Sales, responsible for overseeing the operational management of the Sage Business Partner Channel. This includes managing the performance and servicing of approx 1,000 nationwide Sage Business Partners. Delivering results directly and indirectly through a team of 40+ staff comprising of Sales Team Managers, Account Managers, Inbound Sales Staff, Field Support Specialists and Administrators. Channel Sales and Services Manager in MMD Sales reporting to the Channel Operations manager. Responsible for the day-to-day management of a team to ensure service levels and KPI's are achieved while providing pro-active solutions to support the department. Providing a one-stop-shop sales and services function for our 1,000+ Business Partners. Responsible for managing a team of people to provide service excellence to our 500,000 plus customers at the front end. Four key teams: Reception Desks, Product Registrations, Inbound Services and Administration team. Part of my role was to field, manage & resolve complaints on behalf of the UK Executive team, ensuring the relevant business area resolved issues efficiently for our customers and lessons learned were built in to business strategy.

  • Channel Operations Manager

    Nov 2007 - Mar 2009

  • Channel Sales and Services Manager

    Oct 2004 - Oct 2007

  • Customer Services Team Manager

    Oct 2000 - Oct 2004
• 

  Department for Work and Pensions (DWP)

  Jun 2009 - now

  Accountable for ensuring Northumberland has tailored pre-employment training opportunities for DWP customers by matching their diverse needs with present and future training programmes that align to the local labour market. This being delivered through the building and maintaining of mutually beneficial partnerships with a wide range of organisations across Northumberland to the greater benefit of our mutual customers, ensuring we have effective support for those that can work and easily accessible help for those that can't. Show less

  • Service Excellence Relationship Manager

    Sept 2021 - now

  • Senior Performance Manager

    Mar 2019 - Oct 2021

  • Local Partnership Manager

    Nov 2017 - Feb 2019

  • Work Services Manager

    Jan 2010 - Oct 2017

  • Customer Experience Manager

    Jun 2009 - Dec 2009