Abdulrahman ALZwaidy

Experience

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  SABB

  May 1997 - Mar 2007

   Participated in the launch of SABB electronic services launch. Supervised daily banking transactions.  Managed awareness campaign promoting electronic banking services and new deposit ATM. Led customer satisfaction quality control efforts of bank’s toll-free line SABB Direct by evaluating the calls handled by the agents and highlighting the Weaknesses to the management. Worked with SABB Direct training teem to train the agents on the best practices to reply to the customers to inshore the best customer satisfaction. Coordinated attendance and display features at the 2012 Riyadh Real Estate Exhibition. Represented group at GITEX. Show less

  • Merchant Operations Supervisor

    Aug 2005 - Mar 2007

  • Market Research Analyst

    Apr 2004 - Aug 2005

  • Electronic Banking Supervisor

    Jul 2002 - Mar 2004

  • Call Center Management Information

    Feb 2000 - Jul 2002

  • Customer Service Representative

    May 1997 - Feb 2000
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  Cisco

  Apr 2007 - Nov 2014

   Oversaw daily operations, including logistics, export licensing issues and expedition orders. Liaised with senior executives and partners ensuring new merchandise in-line with business requirements and specifications. Increased staff knowledge and awareness on tool usage, policies and order management. Managed technical glitch resolutions. Coordinated and conducted training sessions with partner agencies as well as company employees in-line with customer and business requirements.  Ensured all scheduled delivery complied with SLA parameters by collaborating with cross-functional teams. Drafted business reports based on financial statistics and market assessment, and advised senior management and stakeholders on best strategies to meet financial objectives and goals.  Recognized for outstanding performance with the 2012 CISCO Sales Support Impact Award. Show less  Analyzed data and advised on sales prospects.  Maintained and presented report findings to stakeholders enabling effective decision-making. Oversaw system implementation activities ensuring compliance with export licensing guidelines. Handling escalations and complicated cases razed by customers and sales team. Attend sales meetings and highlight to the management all the cases and escalations and how to avoid them to inshore that the orders will not be delayed in the future. Show less

  • Customer Service and Relations Manager (CSRM)

    Jun 2010 - Nov 2014

  • Field Seals Relation Manager (FSRM)

    Apr 2007 - May 2010
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  Unified Real Estate Development Company.

  May 2016 - Sept 2016

  Anchor Relation Manager

   Managed all facets of customer relations by liaising between company and anchors (known as VIP customers). Finding new customers and negotiating new locations for their expansions and negotiating the contracts with them. Assisted with customers’ business development plans, including finding new locations for rent and sites for development. Collaborated with real estate agents finding new office and rental space in-line with customers’ business and financial needs. Coordinated efforts and liaised between customers’ and company’s construction teams during development of new site.  Managing leasing payments as agreed in the contracts. Show less

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  Abdulrahman ALZwaidy Est

  Sept 2016 - Dec 2017

  Owner

  I opened my own business in trading and event management as I take subcontracts to organize events and large gathering .

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  AppsPreneurs

  Sept 2016 - Jan 2018

  Sales Operations Manager
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  Ajwaad Travel & Tourism

  Jan 2018 - Nov 2018

  Sales and Business Development Executive & Tour Guide

   Identifying new sales leads. Maintaining relationships with existing customers. Planning and overseeing new marketing initiatives.  Developing business proposals, set sales goal and ensure effective implementation. Creating informative presentations; presenting and delivering information to potential clients during industry exhibits, trade shows, and conferences. Accompaniment tourists in their adventures.

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  Aboab & Co.

  Nov 2018 - May 2019

  Associate Consultant

  Worked as a consultant in Deputy Ministry of Finance for Media Affairs for the Announcement of the State General Budget for 2019 &the accompanying eventsWorked as a consultant in Ministry of Health to plan and implement the pride of nursing profession

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  Infor

  Jun 2019 - now

  Office & Facilities Manager

   Manage the upkeep of equipment and supplies to meet health and safety standards Inspect the office structures to determine the need for repairs or renovations Review utilities consumption and strive to minimize costs Control activities like parking space allocation, waste disposal, office security etc Allocate office space according to needs Handle insurance plans and service contracts Keep financial and non-financial records Representing reginal HR, Finance and legal departments in Saudi Arabi by signing contracts, on boarding new employes, giving and replacing laptops and equipment, submitting VAT & TAX reports and insuring the payment of them are done , following up with customers on late payments  Handling all Administrative work related to Riyadh office from government relation, office supplies, security and events. Show less