Mark Yuen

Experience

• 

  Millennium & Copthorne Hotels

  Jun 2012 - Oct 2014

  • Manage the efficiency and effectiveness of the IT System infrastructure of the Hotel;• Communicate with staff and hotel guests to understand their needs and provide prompt assistance and support• Perform systems administration, performance tuning, data backups and recovery planning for Windows Server, Microsoft Exchange, POS(Infrasys) and Fidelio PMS;• Play a key role in maintaining the integrity of the IT infrastructure and data• Work closely with end-users and vendors on matters relating to systems implementation and maintenance• Assist in IT contracts management and budget planning• Implement new IT initiatives• Maintain an accurate inventory of hardware and software Show less

  • Senior IT Executive

    Apr 2014 - Oct 2014

  • IT Executive

    Jun 2012 - May 2014
• 

  Park Hotel Group

  Oct 2014 - Jun 2015

  IT Executive

  - Am acting as the main point-of-contact for Park Hotel Clarke Quay to coordinate with the Corporate IT Manager;- Engage with Corporate IT to implement solutions to improve business efficiency;- Spearheaded Hotel’s wireless network and Call Accounting Systems upgrading implementation;- Maintain an accurate inventory of hardware and software;- Assist in documenting Service & Maintenance contracts; and- Troubleshoot and resolve hardware and software issues for staff- Perform systems administration, performance tuning, data backups and recovery planning for Windows Server, POS(Micros Fidelio) and Fidelio PMS; Show less

• 

  ST Engineering

  Jun 2015 - Nov 2019

  Management Executive

  Led a team in the effective planning, organizing and execution of the Enhance Career & Education Fair for National Servicemen Full-Time (NSFs), resulting in a 90% overall satisfaction rating:• Fostered strategic partnerships with stakeholders in MINDEF and MHA, through regular engagement activities and review meetings, to seek their support in the smooth execution of the fair• Persuaded companies across multiple industries to participate in the Enhance Career & Education Fair, to increase NSFs awareness of emerging trends in relevant working industries• Collaborated with Workforce Singapore (WSG), MINDEF and MHA to implement a new Virtual Career Fair platformManaged the e-learning application system on the NS Portal in collaboration with MINDEF and MHA system administrators to ensure a great user experience:• Presented the e-learning scheme to an audience of 300 NSF at the Enhance Career & Education Fair• Conducted research with MINDEF & MHA to understand the competency and needs of the NSF and translated these into requirements to e-learning providers to create tailored programmes• Designed effective marketing materials to increase sales of the tailored e-learning programmes Show less

• 

  Ministry of Home Affairs Singapore

  Nov 2019 - now

  Manager

  NS Affairs