Suraj Nigam

Experience

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  Hilton Worldwide

  Apr 2008 - Nov 2010

  Guest Service Agent
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  The Imperial Hotel

  Jan 2010 - Jan 2012

  Bar tender

  making various drinks according to SOPs, handlig inventories, deliver product on time, handling the guest preferences etcccc..

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  Iberotel

  Jan 2012 - Jan 2015

  Outlet Superviosr

  • Ensuring that all rosters are in line with budget and business requirements and completed in time.• Ensuring that the whole outlet including the kitchen compliance the HACCP regulations at all times.• Fully responsible and accountable for ensuring that all customers are served as per the brand standard.• Has full control of a shift and ensures all brand standards are adhered to at all times. Ensures everyone is in their places.• Ensuring that all complaints are dealt with correctly and in a timely manner that ensures the return faith in our brand by the customer.• Is flexible in dealing with changes/problems (e.g., being short staffed). • Has effectively forecasted restaurant needs.• Shifts priorities and goals as work demands change.• Priorities tasks effectively to ensure most important tasks are completed on time.• Delegates and follows-up effectively.• Taking Ownership of issues or tasks and also give detail update of the F&B manager and the Restaurant Manager.• Seeks, listens and responds to Guest feedback.• Coaches team on how to exceed Guest expectations.• Identifies the educational needs of team members, develops formal training programs and teaches to them. Show less

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  Lux maldives

  Jan 2012 - Jan 2012

  Head Bartender

  Handled two outlets (Theme bar & Night club).

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  Crowne Plaza Dubai® Sheikh Zayed Road

  Sept 2015 - Feb 2019

  Asst. Outlet Manager

  • Set objectives and targets for beverage unit/bar direct and manage staff members to meet standards and objectives.• Lowered liquor cost 6% by creating perpetual inventories and sold 5 million Aed worth of Dead beverage stock.• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.• Work closely with Sales & Marketing team to influence the market from bloggers, social media and events. • Beverage and wine list creation and sales implementation of a wine list of over 195 selections and over 40 by the glass selections.• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage and service offerings, initiating improvements, building relationships with preferred patrons.• Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.• Overlooks all ordering of all supplies for liquor, Cigar, water and other supplies for the Bars & Restaurant.• Understand, analyze and interpret outlet Profit & Loss data.• Plans quarterly promotions for the department based on guest needs & revenue generation.• Solicits colleague feedback, utilizes an “open door” policy and reviews colleague satisfaction results to identify and address colleague problems or concerns. Strives to improve service performance.• Prepare the Budget, Forecast, and Standard Operating Procedures.• Continuously conducts markets surveys, in terms of restaurant performance against main competitor. Show less

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  FMI - Franchise Management Inc.

  Mar 2019 - now

  Shift Manager