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Pushkar Kulkarni

Pushkar Kulkarni

Technical Support Specialist

Followers of Pushkar Kulkarni175 followers
location of Pushkar KulkarniPune, Maharashtra, India

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  • Timeline

  • About me

    Sr. Technical Associate

  • Education

    • G.H. RAISONI INSTITUTE OF ENGINEERING & MANAGEMENT, JALGAON.

      2017 - 2020
      BCA Information Technology 80.89%

      Activities and Societies: Participated Pinnacle Event. Participated Seed IT Idol Contest.

    • Vidya Pratishthans Institute of Information Technology, Vidyanagari, Bhigwan Road, Baramati, Dist. Pune 413133

      2020 - 2022
      Master of Computer Applications - MCA Computer Science 87.96%

  • Experience

    • Concentrix

      Jul 2023 - now
      Technical Support Specialist

      Provide Technical Support for Dell NOAM clients, ensuring timely resolution of issues. The Software/Tool we use here is Salesforce.comKey responsibilities of this position are:● Isolate the exact issues and develop action plans for resolution.● Perform hardware troubleshooting, including part replacementand service dispatch as necessary.● Offer basic software solutions to address client concerns.● Resolve tickets and escalate issues to next-level support whenrequired.● Maintain a focus on achieving high customer satisfaction throughprompt and effective resolutions. Show less

  • Licenses & Certifications