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Michael Daghita

Michael Daghita

Technical Support Representative

Followers of Michael Daghita61 followers
location of Michael DaghitaEvans, Colorado, Vereinigte Staaten von Amerika

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  • Timeline

  • About me

    Software Engineer

  • Education

    • Aims Community College

      2015 - 2017
      Associate’s Degree Liberal Arts and Sciences/Liberal Studies

      Activities and Societies: The National Society of Leadership and Success (NSLS), TRiO, Catalyst Leadership Group, Phi Theta Kappa Honors Society

    • Colorado State University

      2017 - 2021
      Bachelor's degree Computer Science

  • Experience

    • STARTEK

      Jul 2011 - Sept 2013
      Technical Support Representative

      • Took calls from customers concerning general account questions• Troubleshot customer’s devices over the phone• De-escalated upset customers.

    • Xerox

      Oct 2013 - Nov 2014
      Customer Service Representative

      • Took calls from customers concerning general account questions• Multitasking by answering the customer’s concerns• Recorded notes concerning customer’s concerns• Assisted customers with money saving solutions

    • Barnes & Noble, Inc.

      Jan 2015 - Jan 2016
      Cashier/Stocker

      • Took calls from customers concerning general store questions• Assisted customers with finding products that they needed for class• Handled register duties and provided accurate change• Stocked and faced products appropriately

    • TeleTech

      Jun 2016 - Aug 2016
      Technical Support Associate

      • Assisted customers with website navigation• Resolved customer’s concerns regarding website related issues• Assisted customers with login issues

    • Bestbuy

      Mar 2019 - Aug 2020
      Geek Squad

    • Hewlett Packard Enterprise

      May 2020 - Jun 2022

      • Software Engineer

        May 2021 - Jun 2022

      • Software Engineer Intern

        May 2020 - May 2021

    • HP

      Nov 2022 - now
      Linux OS Test Engineer

  • Licenses & Certifications