Mauricio Alejandro Saavedra Osorio

Experience

• 

  Multibank Colombia

  Apr 2017 - Apr 2020

  *Data Analysis and Reporting: Collect, analyze, and interpret data from various sources to provide insights and recommendations to management. Develop and maintain reports, dashboards, and visualizations to communicate relevant information to stakeholders. Identify trends, patterns, and anomalies in data to support strategic planning and operational improvements.*System Integration and Implementation: Collaborate with cross-functional teams to identify system requirements and business process improvements. Assist in the selection, implementation, and integration of new software applications and tools. Ensure data consistency and integrity across various systems and databases.*Database Management: Design, develop, and maintain databases to store and manage organizational data. Optimize database performance, ensure data security, and implement backup and recovery strategies. Collaborate with database administrators and developers to troubleshoot and resolve database-related issues.*User Support and Training: Provide technical support to end-users experiencing system or data-related issues. Conduct training sessions to educate employees on the proper use of MIS tools and systems. Create user documentation and guidelines to facilitate self-service and user adoption.*Process Improvement: Identify opportunities for process automation and efficiency enhancements using technology. Work with stakeholders to streamline workflows and optimize business processes. Propose and implement improvements to enhance the overall effectiveness of the MIS.*Security and Compliance: Ensure compliance with data protection regulations and company policies. Show less

  • Management Information System Analyst

    Feb 2019 - Apr 2020

  • Junior analyst of normalization operational processes

    Apr 2017 - Feb 2019
• 

  Latam Credit Colombia S.A

  Feb 2020 - Dec 2021

  Management Information System Analyst

  *Data Analysis and Reporting: Collect, analyze, and interpret data from various sources to provide insights and recommendations to management. Develop and maintain reports, dashboards, and visualizations to communicate relevant information to stakeholders. Identify trends, patterns, and anomalies in data to support strategic planning and operational improvements.*System Integration and Implementation: Collaborate with cross-functional teams to identify system requirements and business process improvements. Assist in the selection, implementation, and integration of new software applications and tools. Ensure data consistency and integrity across various systems and databases.*Database Management: Design, develop, and maintain databases to store and manage organizational data. Optimize database performance, ensure data security, and implement backup and recovery strategies. Collaborate with database administrators and developers to troubleshoot and resolve database-related issues.*User Support and Training: Provide technical support to end-users experiencing system or data-related issues. Conduct training sessions to educate employees on the proper use of MIS tools and systems. Create user documentation and guidelines to facilitate self-service and user adoption.*Process Improvement: Identify opportunities for process automation and efficiency enhancements using technology. Work with stakeholders to streamline workflows and optimize business processes. Propose and implement improvements to enhance the overall effectiveness of the MIS.*Security and Compliance: Ensure compliance with data protection regulations and company policies. Show less

• 

  Best Western Hotels & Resorts

  Jun 2023 - now

  *Financial Reconciliation: Balance and reconcile the day's financial transactions, including guest charges, payments, and revenue from various departments (such as rooms, food and beverage, and other services). Verify the accuracy of room rates, discounts, and special promotions.*Guest Check-In/Check-Out: Assist late-arriving guests with check-in procedures and room assignments. Process check-outs for guests departing during the night, ensuring accurate billing and resolving any discrepancies.*Accounting and Reporting: Prepare various financial reports, including the Night Audit Report, which summarizes the day's financial activity and occupancy statistics. Ensure that all financial records are accurately documented and comply with internal controls and accounting standards.Front Desk Operations: Handle reservations and room assignments for guests arriving during the night. Coordinate transportation services and assist with any other guest requests.*Administrative Tasks: Perform administrative duties, such as filing, data entry, and record keeping. Ensure that guest folios (billing statements) are accurate and complete. Show less

  • Front Office Manager

    Dec 2024 - now

  • Front Desk Supervisor

    Jan 2024 - Dec 2024

  • Hotel Auditor - Front Desk

    Jun 2023 - Jan 2024