Sarah Grey

Experience

• 

  Sizzler Australia Pty, Ltd.

  Mar 2005 - Jul 2007

  Front of House
• 

  IAG

  Jul 2007 - Oct 2017

  Home portfolio- Team management including but not limited to, provide technical support and expertise, allocation of workload, provide performance statistics, complete team member file and call audits, identify and implement any coaching opportunities and provide constructive feedback- Manage large loss dispute escalations relating to claim coverage and service, ensuring this is done in accordance with the ASIC Regulatory Guide 165- Complete payment authorisations including large loss settlements- Business acumen and reporting- Identify technical skill gaps and opportunities for improvement, develop and facilitate training modules Show less Motor and Home portfolio- Provide support for claims consultants by using technical expertise to answer on the job claim enquiries and providing proposed additional actions to determine claim coverage- Complete payment authorisations and review supervisor referrals such as removal of claim pending status, communication approvals, alleged distributor errors- Manage technical claim escalations relating to claim coverage and service, ensuring this is done in accordance with the ASIC Regulatory Guide 165- Complete team member file and call audits, identifying coaching opportunities and providing constructive feedback- Identify technical skill gaps and opportunities for improvement, develop and facilitate training modules Show less

  • Senior Complex Assessor

    Jul 2014 - Oct 2017

  • Senior Customer Claims Consultant

    Mar 2012 - Jul 2014

  • Customer Claims Consultant

    Jul 2007 - Mar 2012
• 

  Gallagher Bassett

  Feb 2018 - Oct 2018

  Team Leader

  - Team management including but not limited to, provide technical support and expertise, daily workflow management, provide performance statistics, complete staff member file and call audits, identify and implement any coaching opportunities and provide constructive feedback- Complete payment authorisations and document reviews- Maintain client relationships- Leadership administration tasks including leave reconciliation, upkeep of staff records- Collate data for weekly and monthly business performance reporting Show less

• 

  Insignia Financial

  Oct 2018 - Apr 2024

  • Operations & Compliance Manager - IOOF Insurance Brokers

    Jan 2022 - Apr 2024

  • Head Client Relationship Manager - IOOF Insurance Brokers

    Oct 2018 - Jan 2022
• 

  Rivers Insurance Brokers

  May 2024 - now

  Leader - Continuous Improvement & Compliance