Prakash Sarkar

Experience

• 

  CMS Computers Limited (INDIA)

  Jun 2006 - Apr 2012

  Providing IT Support for onshore & offshore users.Creating / Closing Service Manager Tickets Asset management Quickly arrange repair for hardware in occasion of hardware failure. Installation & licensing of softwares. Providing technical support for embedded field equipment. Monitor network / Server / communication equipment. LAN and WAN maintenance with Wi-Fi Setup and troubleshooting. Network Printers and other devices installation and configuration. Configuration of CISCO Phones.( Desk phone 7941, 7911, IP Communicator soft phones ) Presenting IT Topics in weekly meetings, Giving IT Orientation for newly joined users. Managing and coordinating with (national / International) ISP, GSM, IT Vendor ( HP, Cisco, Vodafone, Ooredoo, Orange) Responsible in designing the setting up of servers, desktops, laptops for sites and offices. Managed firewalls, VPN, server deployment, backups, restoration, and virus alerts etc. Managed the IT Service Help Desk to trouble shoot & resolve issues in the regions offices. Show less

  • Sr Customer Support Engineer

    May 2007 - Apr 2012

  • Customer Support Engineer

    Jun 2006 - Apr 2007
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  Speed Motors Pvt. Ltd

  Sept 2012 - now

  Head Of Information Technology

  Handling multiple branches and multiple Luxury brands of all 5 sister concern companies which includes 12 locations...BMW cars, Volvo cars, BYD Electric cars, BMW Bikes, Skoda cars, ISUZU cars• Developing and implementing IT policy and best practice guides for the organisation• Providing direction for IT team members• Purchase efficient and cost effective technological equipment and software• Assist in building relationships with vendors and creating cost-efficient contracts• Selecting and purchasing new and replacement hardware and software, when necessary.• Protecting sensitive information and system-crucial data• Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs• Develop and execute disaster procedures, and maintain data backupsManaging and reporting on allocation of IT budget• Designing training programs and workshops for staff• Running regular checks on network and data security.• Analyze the business requirements of all departments to determine their technology needs• Identify the need for upgrades, configurations or new systems and report to upper management• Monitoring daily operations, including server hardware, software, and operating systems.• Coordinating technology installations, upgrades, and maintenance.• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions• Train employees on both software and hardware, troubleshoot, and provide technical support when needed Show less