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Souvik Samantaray

Souvik Samantaray

Followers of Souvik Samantaray489 followers
location of Souvik SamantarayHyderabad, Telangana, India

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  • Timeline

  • About me

    Program Manager at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  • Education

    • St. Mark's High School

      -
      Senior Secondary Certificate

    • Osmania University

      2014 - 2017
      Bachelor's degree Bachelors in Business Adminsitration

    • Sri Chaitanya College of Education

      -
      Intermediate Education Biology, Zoology, Physics and Chemistry

  • Experience

    • AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

      Aug 2017 - Aug 2022

      - Peer to Peer Support and resolve customer escalations.- Mine the product reviews of Amazon devices and provide insights to the internal management.- Work with Trouble Tickets and resolve them within the given Service Level Agreement. - Supported the new hires during their partial production phase.- Took huddles on various product lines ( Kindle, Echo etc., ).- Responsible for mining the quality of work the new hires and share it with the Manager. - Worked for NA marketplace by solving various day to day technical issues of the customers.- Reported systemic issues by filing Trouble tickets to the Internal Management Team.- Worked as a Kaizen Team Representative and conducted "Gemba Walks". - Provided customer support for UK consumers.- Was a part of "Amazon Peak 2017" and provided cross skill support to other peers.

      • Team Manager

        Aug 2021 - Aug 2022

      • Escalations Program Specialist

        Oct 2020 - Aug 2021

      • Advanced Technician

        Oct 2019 - Oct 2020

      • Subject Matter Expert

        May 2019 - Oct 2019

      • D2AS Associate

        Feb 2018 - May 2019

      • Customer Service Representative

        Aug 2017 - Jan 2018

    • Amazon

      Aug 2022 - now

      Will be responsible for any upcoming device or feature launches in Amazon’s Kindle space. Will relentlessly pursue to advocate and innovate on behalf of our customers through internal mechanisms and processes. Was responsible for device and feature launches in Amazon’s Kindle space (Kindle, Fire Tablets, Amazon Kids+). Advocated for our customers through various internal process improvement mechanisms. Actively contributed to achieving our internal team goals.

      • Program Manager

        Jan 2024 - now

      • Program Manager

        Aug 2022 - Jan 2024

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Souvik Samantaray
      Ace Performer of the Month Tanzanite Team of D2AS May 2020
    • Awarded to Souvik Samantaray
      Employee of the Month Tanzanite Team of D2AS May 2020
    • Awarded to Souvik Samantaray
      Star Performer of the Month Tanzanite Team of D2AS May 2020
    • Awarded to Souvik Samantaray
      Employee of the Year General Manager and Senior Site Lead of Amazon D2AS Feb 2019 - Known as the "Diamond Award" was issued for meeting the quality, efficiency and productivity goals consistently for the whole financial year.