Lokesh Sharma

Experience

• 

  Ericsson

  Apr 2011 - Sept 2022

   Currently working as a Change Manager-Lead for managing all planned activities on Indosat Network & MTN Mobile Money Africa. Provide support to all stakeholders in case there is any issue while raising request in ITSM/OneTM and providing access to ITSM tool. Prepare weekly customer delivery reports and engage in customer weekly governance calls. Ensure all the agreed KPI with customer are fulfilled without any deviation. Ensure standardized methods, Processes and procedures are used for all changes. Facilitate efficient and prompt handling of all the changes. Ensure Customer Notification of Outages. Ensure Cost Effective Change Management. Ensure Visibility and analysis of fault rate caused by planned outages. Analyze and prioritize change requests as per Indosat Change Management guidelines Coordinate impact validation activity for all changes as per define scope. Verify that all necessary approvals are present in change requests. Perform Sanity checks on CRs with respect to Indosat Change Management guidelines Document interactions with interfaces during change verification. Extend support to Change Manager for delivery of change reports. Ensure the Change Management process compliance towards WLAs and WIs. Tool used: BMC Remedy ITSM & OneTM Show less Project 1: DF 5G implementationResponsibilities/Scope of Work: Working as an Implementation Manager for Sprint West region. Responsible for managing high visibility core infrastructure projects and programs worth multi million dollars. Also, managing virtual team for successful completion of project / program Delivery planning for entire month and setup technical/management calls on daily basis.  Responsible for handling customer dependencies, achieving the target date (CWD) assigned for the delivery. Served as single point of contact (both internally and externally) for delivering the project(s) Collect and interpret service activation/delivery root cause analysis / corrective actions and present information to all levels of management up to and including the executive level for both internal and external customers. Communication of order status/updates to customer via conference calls, Email, and phone calls Create and deliver informational or instructional presentations to customers and project teams.  Define and execute comprehensive project plans for turning up customer orders. Show less Worked as a Sr. Engineer- SRF for SPRINT Network (U.S) since 7-Apr-2011.Project : Do CSR Swap Project:Responsibilities/Scope of Work:  Worked as a team lead of 45 members team, prepare weekly customer delivery reports and engage in customer weekly call and perform day to day troubleshooting on live network. Here we have swapped old cell site routers (Ericsson/Samsung/ALU) to new cisco CSR ASR901 & 920 Worked upon end to end configurational changes on network topology. Perform Connectivity and Netquailty (CIR) test on newly installed Cisco CSR ASR901 & ASR920. Troubleshoot with site tech if any issue found on site after the swap. Learned day to day Troubleshooting of configurations. Make sure that all 3G, 4G and 2.5G nodes connected to router are running good after the CSR swap. Perform all the prechecks before the swap and Postchecks after the swap on IP Aggregator (Primary and secondary), CSR, 3G, 2.5G and 4G Nodes. Gained Experience on Samsung, Alcatel (7750,7705), Ericsson (1200, 9k & 10k) and Cisco Routers (ASR901 & ASR920). Worked on different tools : Secure CRT, Spirent, Nokia Netact, NRM, Samb, Samd, Patrol Data etc.Entrance Provisioning and Broadband Testing.Responsibilities/Scope of Work: Provisioning and Test and Turn up activities for Entrance and IMT circuits (T1, DS3, OCNs). Provide all necessary information to internal departments and/or Vendors and works with them to resolve any issues. Manages/coordinates each circuit to install status ensuring it is capable of handling customer and network traffic. Receive, analyze, monitor and resolve issues in a timely basis with minimal guidance from higher level technicians or supervisor. Coordinate the delivery date of transmission facilities and equipments with Transport Planning, Network Facility Design team. Placing orders with the appropriate Access Provider (AT&T, Verizon, Frontier) via Access Service Request (ASR) or established ordering process. Show less

  • Change Manager-Lead

    Jan 2017 - Sept 2022

  • Implementation Manager

    Jan 2015 - Dec 2016

  • Senior Engineer

    Apr 2011 - Dec 2014
• 

  Tech Mahindra

  Sept 2022 - Feb 2023

  Shift Manager
• 

  HCLTech

  Feb 2023 - now

  Associate Consultant